Shipment Tracking Messages and Notification Policy

WISMOlabs is a post-purchase experience platform that helps retailers keep their customers informed about their order progress and other important updates via email, SMS and many other methods. Our platform ensures that you receive timely and accurate notifications about your purchases, enhancing your overall shopping experience.

How is my contact information used?

Your phone number is used exclusively for sending you updates and notifications related to your current order and shipment. This includes the notifications listed above.

We prioritize your privacy and security. Therefore, your number will not be used for any marketing purposes unless you have specifically opted in to receive marketing messages from us or a retailer. If you have not provided explicit consent for marketing communications, you will only receive messages related to your specific order.


What notifications will I receive?

As part of our commitment to keeping you informed about your order, you will receive the following notifications:

      1. Order Confirmation: A message confirming that we have received your order.

      1. Shipping Update: Notifications when your order has been shipped and is on its way.

      1. Delivery Notification: Alerts when your package is out for delivery and when it has been delivered.

      1. Exception Notifications: Updates if there are any issues or delays with your shipment.

    Other Notifications:

    In addition to the standard notifications, you may receive alerts in the following scenarios:

        1. Failed Delivery Attempts: Notifications if the delivery attempt was unsuccessful.

        1. Damaged Shipment: Alerts if your package was damaged during transit.

        1. Return to Sender: Notifications if your package is being returned to the sender.

        1. Other Edge Cases: Updates on any other unusual situations affecting your shipment, such as customs holds or address issues.

      These notifications are designed to keep you updated on the status of your order from the moment it is placed until it is delivered to your door.

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