Your Customers Are Unique.
Every Post-Purchase Message Should Be, Too.
WISMOlabs transforms transactional order status and shipping notification messages into personalized experiences. Segment customers by context, behavior, value, location and intent – and deliver smart, personalized, on-brand notifications that reduce support tickets, boost loyalty, and drive repeat sales.
Trusted by leading retailers, 3PLs, ecommerce platforms, and agencies.
3.7
B
Customer interactions served since 2016
91
%
Renewal rate
15-30
X
Incremental ROI
Benefits of using WISMOlabs post purchase experience platform
Reduce WISMO inquiries.
WISMO, or ‘Where Is My Order?’, drives many customer inquiries. WISMOlabs proactively sends customizable order tracking, shipping tracking, shipping progress, and other types of post purchase notifications via SMS, email, messengers, or platforms like Klaviyo. Choose the frequency and content that fit your needs.
Generate Revenue.
Engage, Upsell, Cross-sell.
Segment your customers based on behavior and preferences. Deliver different marketing messages to each segment at the right time to maximize engagement and sales.
Build Loyalty and LTV.
With 88% of consumers expecting order progress updates, WISMOlabs engages them when they’re most receptive. Use branded, personalized messages and tracking pages tailored to customer preferences to build loyalty and drive long-term value.
Optimize Post Purchase Logistics Performance.
Get real-time insights to identify fulfillment bottlenecks and track delivery performance across regions. Understand carrier performance and spot issues like delayed or early deliveries to improve service quality and reduce costs.
Hassle-Free eCommerce Returns Management.
Automate your ecommerce returns process to save time and enhance customer satisfaction. Keep both your team and customers informed with real-time return status updates, and seamless integration with your existing systems.
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day...
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 20-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
