WISMOlabs - post purchase experience solution and ecommerce returns
Free Trial
Free Trial

Reduce WISMO Calls.

A software platform that offers order tracking and proactive communication solutions to help reduce “Where is my order” calls by 70 to 95%.
Order/shipment tracking system

Order tracking

An online order tracking system that let customers check the status of their orders in real time. This means that customers can access the information they need without having to call customer service

Delivery notifications

Send customizable delivery notifications for customers through email, SMS, push, and Klaviyo.

Offer branded, context-aware updates on their order status, from order to delivery. This proactive approach reduces the need for customer service inquiries.

Shipment notifications
reduce WISMO calls with proactive communications

Proactive communication

Proactively communicate with your customers and send updates on their orders even before they ask. This includes updates on delays or issues with their orders and estimated delivery times. By being proactive in communication, your customers are less likely to call customer service to inquire about their orders.
0%

WISMOlabs provides an overall reduction of WISMO calls by 75 to 95%

Our customers say it best

Getting 0 to 2 calls each day instead of 90. Over 90% reduction in WISMO calls.
Kyle KeehanSenior Digital Marketing Strategist, Capezio
Our CSRs rave about WISMOlabs, just as our customers do to them.
Andrew BaileyIntegration Manager, Word Wide Golf
Customer service requests for tracking info are down.
Joshua HancikDirector, Ella Paradis
Customer experience improved with a great reduction in call volume.
Shai HalperinSenior Web & Digital Marketing Manager, DiBruno
Previous
Next