BigCommerce Shipment Tracking and Order Notifications App
Give BigCommerce shoppers a branded place to track every shipment, receive proactive order notifications, and understand delivery delays before they contact support.
WISMOlabs connects your BigCommerce store to carrier events, customer context, and messaging rules so shipment tracking, shipping notifications, branded tracking pages, and post-purchase journeys work together.
Turn BigCommerce Shipment Tracking Into a Branded Post-Purchase Experience
| Feature |  | |
|---|---|---|
| Branded Tracking Page | ||
| Branded eCommerce Returns Automation | ||
| Real-time shipment tracking | ||
| Upsell/Cross-sell during post-purchase | ||
| Transactional messages via SMS | ||
| Shipped notification | ||
| Out for Delivery notification | ||
| Delivered notification | ||
| Late Shipment notification | ||
| Undelivered/Returned to Sender notification |
Who This Is For
WISMOlabs is built for BigCommerce teams that want to improve the post purchase customer experience after checkout.
Use it when you want to:
- Give customers branded BigCommerce shipment tracking instead of generic carrier links
- Send proactive order and shipment notifications across the delivery journey
- Explain delivery delays, exceptions, failed attempts, and returns before customers contact support
- Reduce WISMO tickets with self-service order and shipment lookup
- Turn post-purchase communication into a branded retention touchpoint
It is best for ecommerce, CX, support, retention, and operations teams responsible for what customers see after an order is placed.
BigCommerce Shipment Tracking App
BigCommerce Order Notifications
BigCommerce Shipping Notification App
Use email, SMS, and post-purchase messaging rules to notify customers before they ask support for an update. WISMOlabs helps BigCommerce stores communicate shipping and shipment changes with timing, context, and brand control.
Branded Tracking Pages for BigCommerce
Reduce WISMO Calls in BigCommerce
When customers can see where an order is, what changed, and what happens next, they are less likely to open a “Where is my order?” ticket. WISMOlabs combines tracking visibility, proactive notifications, and self-service lookup to reduce preventable support volume.
Reduce BigCommerce WISMO Calls and Create More Post-Purchase Touchpoints
Our numbers talk
- Double‑digit lift in NPS
- Faster repeat purchases → higher LTV
Incremental ROI from Repeat Sales.
Extra Touch Points.
Talk to a real human
Built for Post-Purchase Experience, Not Shipping Labels
Many BigCommerce shipping apps focus on shipping rates, carrier labels, warehouse workflows, or fulfillment operations.
WISMOlabs is different.
WISMOlabs is a BigCommerce shipment tracking and order notifications app for the customer-facing delivery experience after checkout. It helps ecommerce teams show accurate shipment status, send proactive shipping and shipment notifications, publish branded tracking pages, and reduce WISMO calls before they become support tickets.
BigCommerce Shipment Notifications WISMOlabs Can Trigger
| Event | Customer communication purpose |
|---|---|
| Order confirmed with a link to a tracking page | Reassure the customer that the order was received. |
| Shipment created | Let the customer know the package is entering the delivery flow. |
| In transit | Show current shipment movement and carrier status. |
| Out for delivery | Set expectations before the package arrives. |
| Delivered | Confirm delivery and trigger post-delivery messaging. |
| Delayed or exception | Explain the issue before the customer contacts support. |
| Failed delivery attempt | Give the customer next steps. |
| Returned to sender | Clarify what happened and what the shopper should expect. |
For deeper capability details, see WISMOlabs shipment tracking, intelligent shipment notifications, and branded tracking pages.
BigCommerce Compatibility
Listed in the BigCommerce App Store, WISMOlabs connects your BigCommerce store to a post-purchase experience layer for shipment tracking, customer notifications, branded tracking pages, and WISMO reduction after checkout.
WISMOlabs post purchase app for BigCommerce supports all Single-Storefront and Multi-Storefront (MSF) BigCommerce stores.
Still have questions?
These are the ones we hear most.
Book a VIP demo, and we’ll answer all yours.
A BigCommerce shipment tracking app helps ecommerce stores show customers where their order is after checkout. WISMOlabs adds branded tracking pages, carrier event visibility, proactive notifications, and self-service order lookup so customers do not need to contact support for basic delivery updates.
Yes. WISMOlabs supports BigCommerce shipping tracking by connecting order and shipment data with carrier events, branded tracking pages, and customer-facing delivery updates.
Yes. WISMOlabs can send BigCommerce order notifications for key post-purchase moments such as shipment created, in transit, out for delivery, delivered, delayed, failed delivery attempt, returned to sender, and return updates.
Yes. WISMOlabs works as a BigCommerce shipping notification app for post-purchase customer communication. It is not a shipping label or checkout rate app. It is built for shipment visibility, proactive delivery messaging, branded tracking, and WISMO reduction.
WISMOlabs reduces WISMO calls by giving customers clear shipment tracking, proactive delivery notifications, branded self-service order lookup, and exception messaging before they need to ask “Where is my order?”