Shipment tracking
Bring available shipment events together across your carrier mix.
Explore shipment tracking
Gorgias agency partner
Gorgias + WISMOlabs: Better Support with Delivery Context
Give your support team the delivery context behind every order question. Connect WISMOlabs shipment intelligence with configured Gorgias workflows to keep shoppers informed, flag delivery issues, and help agents respond with a clearer understanding of what happened.
Delivery context → supportConfigured for your store
Shipment eventsProgress, delivery scans, and exceptions
Order informationConnect the delivery situation to the order
Customer contextApply the context available to your workflow
WISMOlabs delivery decisions
Choose the next responseUse shipment context and your rules to inform shoppers or flag an issue for support.
Shopper updateGorgias ticketAgent context
Conversations with context
Connect the delivery journey to the customer conversation
Gorgias brings customer conversations and commerce information into a shared workspace. WISMOlabs adds a post-purchase decision layer: it interprets shipment events alongside order and customer context, then applies your rules to guide the next response.
Together, configured connections can help your team understand delivery questions and identify exceptions that need attention. A Gorgias partner referral introduces you to Gorgias; the WISMOlabs connection is scoped separately around your support workflow.
Gorgias
Manage the conversation
Gorgias offers Helpdesk and AI Agent products for ecommerce customer conversations. Its Shopify integration brings order information into the conversation, helping teams respond and take supported actions. Features and channels depend on your Gorgias account. Explore Gorgias product information.
WISMOlabs
Understand the delivery situation
WISMOlabs brings together shipment visibility, customer-facing tracking, notifications, and configured support connections. Use delivery context to decide whether to reassure the shopper, provide guidance, or flag an issue for your team. See how WISMOlabs works.
Three useful starting points
Build support workflows around real delivery situations
Start with the questions and exceptions your team handles most often. Agree which situations need a shopper update, which need a support ticket, and what information the agent needs to respond.
01 · Answer an order question
Give agents the delivery story
When a shopper asks “Where is my order?”, the useful answer includes the shipment’s progress and any known issue. Scope the connection so the relevant delivery context can support the Gorgias conversation. Confirm how the order is matched and which details your team can access.
02 · Handle an exception
Bring the right issues to support
Use configured Gorgias ticket creation for critical delivery situations, including failed deliveries and customs issues. Choose the events that warrant a ticket and define the information and next steps the support team should receive.
03 · Keep shoppers informed
Answer delivery questions earlier
Use WISMOlabs shipment notifications and branded tracking to provide useful progress updates. Coordinate these messages with your support process so shoppers have a clear next step and agents can focus on conversations requiring assistance.
Explore the wider approach to reducing WISMO calls and tickets and equipping support agents with delivery context.
Plan the connection
Delivery context, support actions, and configuration
Plan the delivery context and support actions your team needs. Field mapping and available actions are confirmed for your store during implementation.
| Workflow area | How it can help | What to agree during setup |
|---|---|---|
| Shipment progress | Give agents context for a delivery question. | Available events and details; how the shipment is associated with the customer or order. |
| Delivery exceptions | Bring qualifying delivery issues into Gorgias as tickets. | Trigger conditions; ticket content; routing and duplicate handling. |
| Order and customer context | Adapt the response to the delivery situation. | Which context is available and appropriate to share in your connection. |
| Shopper updates | Keep customers informed through WISMOlabs notifications and tracking. | Channels; message timing; tracking destination; handoff to support. |
| Implementation | Fit the connection to your support process. | Connection method; permissions; store compatibility; Gorgias plan requirements. |
An illustrative delivery scenario
A customs delay becomes an actionable support task
An international shopper is waiting for an order and a customs issue appears in the shipment data. Your team has agreed that this situation should trigger support review. A configured workflow creates a Gorgias ticket with the information selected during setup, giving the agent a starting point for investigating and explaining the next step.
01 · Shipment signal
Identify the situation
WISMOlabs receives an available customs-related shipment event. The workflow uses the order and shipment context available to your account.
02 · Configured decision
Apply your response rule
The agreed condition determines when to notify support and what context to send. Your team defines how repeat events and existing conversations should be handled.
03 · Support follow-up
Give the agent a next step
The agent reviews the Gorgias ticket, checks the delivery situation, and follows your customer communication policy. Any shopper update follows the channels and rules configured for that workflow.
Illustrative workflow. Available carrier information and the conditions your team configures determine whether a ticket is created.
White-glove onboarding
Start with one delivery workflow your team needs
Bring your store platform, carrier mix, and support priorities to the conversation. WISMOlabs can help scope the connection, configure the agreed workflow, and review it with your team. A clear first use case makes it easier to test the full path from shipment event to support follow-up.
01 · Choose
Define the support outcome
Select a recurring delivery question or exception. Agree when a shopper should receive an update and when a human needs to review the situation.
02 · Connect
Agree the information and actions
Confirm store compatibility, permissions, available shipment context, and the connection method. Gorgias offers API and HTTP integration options; your actual WISMOlabs setup is agreed during implementation.
03 · Review
Test the customer and agent experience
Review representative shipment events, matching, ticket content, and repeat-event behavior. Confirm who owns follow-up and how the workflow fits your existing Gorgias rules and WISMOlabs notifications.
Need the technical context? Read about WISMOlabs APIs and webhooks and Gorgias HTTP integrations.
WISMOlabs · Gorgias agency partner
Exploring Gorgias for your ecommerce support team?
Book a Gorgias demo to discuss its platform with the Gorgias team, or start a free 7-day trial to explore it yourself. The current signup page states that no credit card is required. Gorgias sets the trial terms and available features.
See Gorgias with an expert
Use our partner link to request a Gorgias demo and discuss the needs of your ecommerce support team.
Try Gorgias for yourself
Use our trial link to create a Gorgias account and explore the platform during the free 7-day trial.
Partner disclosure: WISMOlabs is a Gorgias agency partner and may receive referral compensation when you sign up through these links. Already using Gorgias? Discuss your WISMOlabs connection. A Gorgias trial does not configure or include the WISMOlabs integration.
Questions about the connection
Gorgias and WISMOlabs FAQ
How does WISMOlabs work with Gorgias?
WISMOlabs supports configured connections with Gorgias that use shipment events and delivery context to support customer service workflows. These can pass relevant information and create support tickets for agreed delivery situations. The available data, triggers, and actions are confirmed for your store during implementation.
What shipment information can be shared with Gorgias?
The connection can use relevant shipment progress and exception context described in WISMOlabs workflows. The exact fields and how they are associated with an order or customer depend on the configured connection. Agree the information your agents need and verify its availability during setup.
Can a delivery exception create a Gorgias ticket?
Yes. A configured workflow can create Gorgias tickets for delivery issues such as failed deliveries and customs-related problems. Your team agrees the qualifying conditions, ticket information, and handling of repeated events during implementation. A ticket is created according to those rules and the available shipment information.
How is the WISMOlabs and Gorgias connection configured?
WISMOlabs scopes the connection around your support workflow during onboarding. The review covers the connection method, permissions, order matching, shipment information, triggers, and actions. Gorgias provides API and HTTP integration options; the method used for your store is confirmed before implementation.
Which ecommerce platforms and subscriptions are required?
Compatibility depends on your store, your Gorgias account and enabled features, and the WISMOlabs workflow you need. Confirm the requirements for both services during scoping. Support for an ecommerce platform in WISMOlabs alone does not establish that every Gorgias feature or integration action is available on that platform.
Does this page's Gorgias trial include WISMOlabs setup?
No. The referral trial is for Gorgias. The signup page currently offers a free 7-day trial with no credit card required, subject to Gorgias terms. WISMOlabs service, pricing, and configuration are agreed separately. Existing Gorgias customers can discuss a WISMOlabs connection without starting a new Gorgias trial.
Start the Gorgias trialBuild a clearer post-purchase support experience
Explore the WISMOlabs capabilities that support your Gorgias workflow.
Intelligent shipment notifications
Guide delivery messages and connected actions with shipment context and your rules.
Explore shipment notificationsCustomer self-service tracking
Give shoppers a useful place to check delivery progress before contacting support.
Explore self-service trackingConnect your delivery decisions with your support team
Bring us a delivery workflow you want to improve. We will help you assess the information, connection, and next steps for your store.
Discuss your Gorgias workflow