WISMOlabs - post purchase experience solution and ecommerce returns
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Transforming Buys Into Lasting Connections

Empowering e-commerce retailers with the ability to transform the post-purchase experience into a competitive advantage.

Crafting Unforgettable Journeys

Your business is unique, and your customers deserve an experience that feels just as special, tailored to reflect the uniqueness of your brand and the value you place on customer satisfaction.

That’s why we’ve built a platform that lets you customize every step of the post-purchase journey. It’s not about one-size-fits-all; it’s about fitting perfectly to your brand and your customers’ expectations. This is how you stand out, build loyalty, and keep them coming back.

For businesses aiming to make a real difference, WISMOlabs is your partner in crafting those crucial moments that turn buyers into lifelong fans. Let’s make each delivery unforgettable, together.

Redefining Post-Purchase One Step at a Time

From pioneering order tracking to integrating returns automation, setting new standards for the post-purchase experience in e-commerce.

  • Idea Was Born (2015)

    After working with e-commerce retailers for the last 15 years, the founder saw an untapped opportunity.

  • Product Development (2016)

    The first WISMOlabs branded order tracking page solution for eCommerce retailers was born.

  • Proactive Notifications (2017)

    Email and SMS proactive notifications were added to instantly notify consumers about their order progress and status changes.

  • First 250 Customers (2018)

    WISMOlabs hits 250 customers and the first 10,000,000 shipment tracked.

  • US Office (2019)

    Expanded to the United States. Open a new location in San Jose, California.

  • Custom Services (2020)

    White glove set-up and customization services added to a product offering.

  • Returns Automation Development (2023)

    Return automation development started with limited set of partners and customers.

  • eCommerce Returns Software (2024)

    Return automation is added, making WISMOlabs end-to-end post-purchase solution.

  • Today

    Serving retailers and their customers for 8 years to provide the best post-purchase customer experience.

Our core values

Why.

Our mission is to elevate your customer experience from good to outstanding. We recognize the challenges retailers face in providing a seamless shopping experience.

As shoppers ourselves we've encountered the frustrations firsthand and understand the necessity for improvement.

Finding this gaps in the customer journey WISMOlabs was born, ensuring that your shoppers receive the exceptional service they deserve.

We believe every interaction with your customers is crucial for retention, making our solution essential for your business.

Philosophy.

We are a self funded company. We had many chances to get funded but decided against it. You are probably wondering why. It is simple, our customers are OUR most important assets and we wanted to make sure we are able to serve our customers in the best way possible.

Being self funded gave us the autonomy and flexibility we needed to accomplish this goal.

Empowering Excellence

Elevate Your Brand, Enrich Customer Connections

WISMOlabs stands firmly on the foundation of our core values and unique philosophy.

Let WISMOlabs elevate your post-purchase experience to unmatched heights, where every delivery strengthens customer loyalty and propels your brand forward

Contact Us

Our Crew, Up Close

Meet with our executive team

Dmitri Rassadkine

Dmitri Rassadkine

CEO & Founder

Dmitri is not just an entrepreneur—he's a visionary in the realm of technology and e-commerce. With a foundation built on deep technological expertise and a knack for entrepreneurship, he continually pushes boundaries to transform the e-commerce landscape.

David Hoang

David Hoang

CRO

David Hoang seamlessly blends expertise in retail software with a dynamic approach to driving business growth. Outside the boardroom, he dedicates time to his family and pursues a rich tapestry of passions, from martial arts and fitness to the culinary arts.

Michael Savage

Michael Savage

Advisor

Michael Savage is an experienced executive coach and entrepreneur, known for growing businesses and developing leaders. His work with HGTV's Tarek El Moussa and Anthony Robbins Company highlights his dedication to leadership excellence and growth.