Shipment tracking and visibility
Bring carrier events together and give customers clear delivery status and next steps.
Explore shipment trackingPricing
All features. Expert setup. Ongoing optimization.
Your volume sets the price. Our attention to detail drives the results.
Better results take attention to detail
Your logistics, markets and customer expectations should shape how your post-purchase experience looks, communicates and works.
WISMOlabs customers report 60–90% fewer “Where is my order?” inquiries, compared with 40–60% reductions in WISMO inquiries reported in published case studies from alternative providers. Attention to detail makes the difference: expert configuration, ongoing monitoring and adjustments tailored to your business.
Based on selected published customer results. Outcomes vary by retailer and implementation.
We review WISMO inquiry trends, notification timing, carrier performance, and how message content relates to open rates and clicks through to your tracking page. Using available data and feedback from your team, we adjust your account as needed.
Everything you need, included
Intelligent shipment notifications
Configure when and how to communicate with customers, using shipping and customer context to make each update relevant.
Explore notificationsFully configurable branded tracking
Shape the tracking experience around your brand’s voice, customer needs and delivery journey.
Explore branded trackingAnalytics and integrations
Connect shipment and customer context with your existing systems. Review carrier performance, notification engagement and tracking-page activity.
Expert setup
Get hands-on help configuring WISMOlabs around your logistics, markets, brand and customer expectations.
Ongoing monitoring and optimization
We use available platform data and information from your team to identify improvements and adjust account settings as needed throughout your subscription.
Less time answering “Where is my order?”
Capezio reduced daily order-status calls from 20–25 to 0–2 with WISMOlabs.
Read how Capezio improved delivery communication and reduced repetitive questions, giving its team more time for customers who need personal attention.
Pricing questions, answered
One complete platform, with pricing based on shipment usage.
What if I ship fewer than 5,000 shipments a month?
The $250 USD monthly minimum still applies. It covers the included platform access, setup, and ongoing monitoring and optimization as needed, as well as up to 5,000 shipments.
How are shipments above 5,000 charged?
Your monthly bill is the $250 base charge plus additional shipments used in each pricing band. Each rate applies only to shipments within that band. Crossing a threshold does not reprice your entire month. Use the calculator above to see your estimate.
What does ongoing monitoring and optimization involve?
We review WISMO inquiry trends, notification timing, carrier performance, and how message content relates to open rates and clicks through to your tracking page. Some improvements come proactively from available data; others come from information your team provides. We adjust account settings as needed throughout your subscription.
What if I ship more than 250,000 shipments per month?
Contact us for custom volume pricing.
Discuss your shipment volumeBuild a better post-purchase experience for your customers.
Book a demo to discuss how WISMOlabs can reduce avoidable WISMO inquiries with the right configuration for your business, backed by expert setup and ongoing optimization.