WISMOlabs - post purchase experience solution and ecommerce returns
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Reduce WISMO calls, Boost LTV, Upsell/Cross-sell

with an intelligent post-purchase communications platform.

Go beyond shipping updates and returns management. Deliver personalized post-purchase experiences that turn transactional communications into opportunities to upsell, cross-sell, and build long-term customer loyalty.

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How it works
ROI Calculator
shipping notifications and ecommerce return automation platform
Capterra Verified Rating
Trusted by leading retailers, 3PLs, ecommerce platforms, and agencies.
Butcher Box
Curateur by Rachel Zoe
Perdue farms
Tecovas
Monoprice

3.7B

Customer interactions served since 2016

91%

Renewal rate

15-30X

Incremental ROI
Benefits of using WISMOlabs

Reduce WISMO inquiries.

WISMO, or ‘Where Is My Order?’, drives many customer inquiries. WISMOlabs proactively sends customizable order tracking, shipping progress, and post-purchase notifications via SMS, email, messengers, or platforms like Klaviyo. Choose the frequency and content that fit your needs.

Reduce WISMO

Generate revenue.
Engage, upsell, cross-sell.

Segment your customers based on behavior and preferences. Deliver different marketing messages to each segment at the right time to maximize engagement and sales.

Build loyalty and LTV.

With 88% of consumers expecting order progress updates, WISMOlabs engages them when they’re most receptive. Use branded, personalized messages and tracking pages tailored to customer preferences to build loyalty and drive long-term value.
Serve customers better
Optimize post-purchase logistics

Optimize post-purchase logistics performance.

Get real-time insights to identify fulfillment bottlenecks and track delivery performance across regions. Understand carrier performance and spot issues like delayed or early deliveries to improve service quality and reduce costs.

Hassle-Free eCommerce Returns Management.

Automate your ecommerce returns process to save time and enhance customer satisfaction. Keep both your team and customers informed with real-time return status updates, and seamless integration with your existing systems.

eCommerce returns
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
Chris Colinsky
Chris ColinskyCTO
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Abby Bartholomew
Abby BartholomewCo-Creator
WISMOlabs is the best post-purchase solution on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Andrew Bailey
Andrew BaileyIntegrations Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Jason Adams
Jason AdamsLabel Manager
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
Randall Hidajat
Randall HidajatDirector of Customer Support
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Eli Cassis
Eli CassisSenior Manager of Digital Marketing
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Joshua Hancik
Joshua HancikeCommerce Expert & Solution Architect
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
dibruno
Shai HalperinManager
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
Tripp Coggins
Tripp CogginsPresident
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Ankush Thakur
Ankush ThakurDigital Project Manager
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Tim Luff
Tim LuffeCommerce Systems Manager
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Trevor Funderburk
Trevor FunderburkDirector of eCommerce
Implementation was rather easy and effortless. The overall product is user friendly.
Dewey Doan
Dewey DoanChief Executive Officer
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
Nina Hadži-Antich
Nina Hadži-AntichDirector of Customer Experience
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Works well with your eCommerce solution
BigCommerce
Magento
salesforce
Shopify
woocommerce
WISMOlabs shipping API
See all integrations
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