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Transforming Buys Into Lasting Connections

Helping ecommerce teams reduce WISMO, protect CSAT, and turn delivery updates into repeat revenue.

Empowering e-commerce retailers with the ability to transform the post-purchase experience into a competitive advantage.
  • Trusted by growing retailers
  • 750+ carriers
  • White-glove setup
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Crafting Unforgettable Journeys.

Every brand is different. WISMOlabs lets you shape the post-purchase journey to match your voice, your operations, and your customers.
  • Reduce WISMO by keeping shoppers informed with the right message at the right time
  • Increase repeat purchases with branded tracking and targeted post-purchase offers.
  • Improve delivery performance with engagement + carrier analytics.”

Redefining Post-Purchase
One Step at a Time

From pioneering order tracking to integrating returns automation, setting new standards for the post-purchase experience in e-commerce.

  • Idea Was Born (2015)

    After working with e-commerce retailers for the last 15 years, the founder saw an untapped opportunity.

  • Product Development (2016)

    The first WISMOlabs branded order tracking page solution for eCommerce retailers was born.

  • Proactive Notifications (2017)

    Email and SMS proactive notifications were added to instantly notify consumers about their order progress and status changes.

  • First 250 Customers (2018)

    WISMOlabs hits 250 customers and the first 10,000,000 shipments tracked.

  • US Office (2019)

    Expanded to the United States. Open a new location. San Jose, California.

  • Custom Services (2020)

    White glove set-up and customization services added to a product offering.

  • Returns Automation Development (2023)

    Return automation development started with a limited set of partners and customers.

  • eCommerce Returns Software (2024)

    Return automation is added, making WISMOlabs end-to-end post-purchase solution.

  • Automation & AI Onboarding (2025)

    Expanded automations, introduced AI-assisted workflows, and simplified onboarding - while keeping white-glove setup for every client.

  • Today

    Serving retailers and their customers providing the best post-purchase customer experience.

Purpose.

WISMOlabs turns post-purchase into a strategic advantage for ecommerce brands.

We help retailers reduce “Where is my order?”” inquiries, set clear delivery expectations, and build trust after checkout. Instead of sending generic tracking updates, we create intentional, branded post-purchase experiences that drive loyalty and repeat revenue

Our focus is outcomes: fewer support tickets, higher customer satisfaction, and real business impact.

Philosophy.

Post-purchase should be intentional, not reactive.

Most platforms send messages when a shipment event happens. WISMOlabs evaluates context first. We combine shipment data with order details, customer behavior, and business intent to decide if, when, and how to communicate.

Our principles are simple:

  • Act with intent, not just on status changes
  • Personalize by customer and order context
  • Communicate only when it adds value
  • Optimize for outcomes, not message volume
  • In 2025, we doubled down on automation, AI-assisted workflows, and simpler onboarding-while keeping white-glove setup for every client.

 

WISMOlabs is not just tracking software.
It is an intelligent post-purchase decision layer.

Why Work With Us?

WISMOlabs stands firmly on the foundation of our core values and unique philosophy.
  • Real-Time Expertise: Every inquiry goes straight to our engineers for fast, reliable solutions.
  • Swift Decision-Making: A small team means fewer bottlenecks and quicker turnaround.
  • Competitive Costs: Lean team, fast ROI.
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