BigCommerce - Order Tracking & Returns
Build trust, reduce WISMO calls, increase brand loyalty, automate eCommerce returns, and generate additional revenue while keeping all customers informed.
Greatly Improve BigCommerce Customer Post-Purchase Experience.
WISMOlabs platform can help reduce “Where is my order” calls by providing customers with the information they need in real-time and by proactively curating and communicating with them throughout the outbound and return process, while improving LTV through incremental sales and building loyalty.
Branded eCommerce Returns Automation
Real-time shipment tracking
Upsell/Cross-sell during post-purchase
Transactional messages via SMS
Shipping notifications
Out for Delivery notifications
Delivered notifications
Late Shipment notifications
Undelivered/Returned to Sender notifications
BigCommerce Shipping Notifications
Stay connected with your customers through every step of their purchase journey. Keep your customers informed and engaged from purchase to delivery. The WISMOlabs BigCommerce shipping notification app provides comprehensive real-time updates, including order confirmation, shipment alerts, out for delivery notifications, delivery delays, failed delivery attempts, and return processing updates. This proactive communication helps prevent confusion, builds trust, and fosters loyalty, offering your customers the reassurance and transparency they value.
Integrated Branded Tracking Page
Enhance your customers’ shopping journey with WISMOlabs’ BigCommerce branded tracking page. It’s not just a tool for real-time updates on order status; it’s an extension of your brand’s experience. This seamless integration keeps customers informed, engaged, and connected to your brand, encouraging repeat purchases and fostering loyalty. Plus, it’s an effective way to educate customers while significantly reducing support inquiries.
Personalization and Marketing
Target specific customer segments with personalized messages and offers. Tailor marketing strategy to drive revenue growth and improve customer loyalty. Detailed analytics provide businesses with insights into their customers’ preferences and behavior, allowing to maximize effectiveness. Make informed decisions and increase the value of your marketing investment.
BigCommerce Returns Automation
Target specific customer segments with personalized messages and offers. Tailor marketing strategy to drive revenue growth and improve customer loyalty. Detailed analytics provide businesses with insights into their customers’ preferences and behavior, allowing to maximize effectiveness. Make informed decisions and increase the value of your marketing investment.
Real-Time Shipment and Order Tracking
Access near real-time information on the location and status of your customers’ orders and proactively address any potential issues and ensure a smooth delivery experience. Optimize shipping process, reduce shipping-related support tickets and provide customers with timely and accurate updates on their orders. This enhanced experience leads to increased customer satisfaction and loyalty, ultimately driving revenue growth and profitability.
Maximize BigCommerce Revenue, Cultivate Loyalty:
Elevate Your Bottom Line with an Unforgettable Post-Purchase Experience!
Our numbers talk
15-30
X
upto
12
+
75-95% WISMO Call Reduction
Incremental ROI from Repeat Sales.
Extra Touch Points.
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Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
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WISMOlabs is a post-purchase communication automation solution designed for BigCommerce stores. It helps build trust, reduce WISMO (Where is my order?) calls, increase brand loyalty, and generate additional revenue while keeping customers informed about their order and shipment statuses.
WISMOlabs reduces WISMO calls by providing customers with real-time shipment tracking information and proactive communication throughout the delivery process. This keeps customers informed and reduces the need for them to contact customer support for order updates.
Some of the key features of WISMOlabs for BigCommerce include:
- Branded tracking page
- Real-time shipment tracking
- Upsell/Cross-sell during post-purchase
- Transactional messages via SMS, Email, Webhook and third party email services, including Klaviyo, including Shipping, Out for Delivery, Delivered, Late Shipment, and Undelivered/Returned to Sender notifications
The branded tracking page provides customers with real-time shipment tracking updates while maintaining a consistent and engaging brand experience. This promotes repeat sales, customer loyalty, and reduces the number of support tickets needed.
WISMOlabs offers a suite of marketing tools that enable businesses to target specific customer segments with personalized messages and offers. Detailed analytics provide insights into customer preferences and behavior, allowing retailers to tailor their marketing strategy and maximize effectiveness.
Yes, WISMOlabs is designed to seamlessly integrate with your BigCommerce store. The platform is fully customizable and offers a smooth onboarding process, making it easy for businesses to get started.