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BigCommerce shipment tracking and order notifications app by WISMOlabs

BigCommerce Shipment Tracking App and Shipping Notifications

Give shoppers clear order updates and next steps after checkout.

WISMOlabs is a post-purchase experience platform for growing BigCommerce stores. For any event it handles, the available customer, order, shipment, carrier, timing, history, and business context – together with your rules – determine whether to act, which response to choose, and how the selected tracking page, notification, or workflow adapts to the situation.

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View in the BigCommerce App Store

Turn BigCommerce Order Tracking Into a Better Post-Purchase Customer Experience

For any event WISMOlabs handles, available customer, order, shipment, carrier, timing, history, and business context can determine whether to act and which action to take. The selected tracking page, shipping notification message, or connected workflow then adapts to that situation. Give shoppers relevant guidance and help reduce avoidable “Where is my order?” inquiries.

Feature BigCommerce BigCommerce + WISMOlabs
Branded Tracking Page
Branded eCommerce Returns Automation
Real-time shipment tracking
Upsell/Cross-sell during post-purchase
Transactional messages via SMS
Shipped notification
Out for Delivery notification
Delivered notification
Late Shipment notification
Undelivered/Returned to Sender notification

Built for Growing BigCommerce Stores

WISMOlabs helps growing BigCommerce businesses give customers useful answers throughout the post-purchase experience.
  • Give shoppers a branded place to check shipment progress and next steps
  • Adapt customer messages to the order, shipment, and delivery situation
  • Explain delivery exceptions using available carrier information and relevant customer guidance
  • Let customers look up orders without contacting your support team
  • Coordinate product guidance and relevant offers with the delivery experience
Built for CX directors, retention leaders, and business owners, with ecommerce, support, operations, marketing, and technical teams involved in the implementation.

BigCommerce Shipment Tracking

Bring order information and carrier updates together so shoppers can follow shipment progress, handoffs, and delivery exceptions. WISMOlabs supports 1,600+ carriers; tracking detail and freshness depend on the carrier connection and available data.

BigCommerce Shipping Tracking Widget

Let shoppers retrieve order and shipment information without signing into their store account. Depending on your implementation, lookup can use an order number with an email address, phone number, or postal code.

BigCommerce Shipping Notifications

Use available context and business rules to decide when an email or SMS is useful. Then adapt the message’s content, timing, and instructions to the customer, order, and shipment situation.

BigCommerce Branded Tracking Page

Give customers a tracking experience that reflects your brand. WISMOlabs can adapt delivery information, guidance, content, and links to the available context, helping shoppers understand their shipment and what to do next.

Reduce WISMO Calls in BigCommerce

Help customers answer “Where is my order?” with shipment visibility, useful notifications, and self-service lookup. When delivery does not go as expected, relevant explanations and next steps can reduce uncertainty and the need to ask support for an update.

Support Your BigCommerce Customers Through Delivery and Beyond

Customer Results and Carrier Coverage
  • Double‑digit lift in NPS
  • Faster repeat purchases → higher LTV
95%
15-30
X
across
1,600
+

70-90% WISMO Call Reduction

Incremental ROI from Repeat Sales.

Supported carriers

See WISMOlabs With Your Team

Explore shipment tracking, customer messages, and your assisted launch process.
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Choose the Action. Adapt the Customer Experience.

A delivery update is one part of the story. The order, customer, and earlier experience can change what should happen next.

For any event WISMOlabs handles, your rules and available context determine whether to act, which response to select, and how it adapts. A late delivery, for example, can receive a confirmation with recovery-focused content, while an on-time first order can receive product guidance.

Match Post-Purchase Communication to the Customer’s Situation

These examples show how WISMOlabs can respond to real delivery situations. Responses can be configured around your business rules and available data, which determine which situations WISMOlabs handles and how each response adapts.
Customer situation Possible WISMOlabs response
Order lookup Let shoppers retrieve order and shipment information without signing in.
Shipment progress Show available carrier updates alongside order information.
Carrier handoff Show shipment progress across connected carriers.
Delivery exception Present delivery information and relevant next steps.
Delivered after a delay Adapt the confirmation to the earlier delivery experience.
On-time first order Include assembly instructions when the purchased product requires them.
Post-delivery follow-up Coordinate product guidance, feedback requests, or relevant offers.
Return request Use a returns workflow configured for the merchant’s implementation.
Explore WISMOlabs shipment tracking, intelligent shipment notifications, and branded tracking pages for more detail on these capabilities.

Connect Your BigCommerce Store

WISMOlabs connects with BigCommerce to bring order information, carrier updates, branded tracking, and customer communication into your post-purchase experience. Your implementation determines the connected data and how the configured workflows behave.

Start with a demo, then work with WISMOlabs through an assisted launch.

Questions About WISMOlabs?

These are the ones we hear most.
Book a VIP demo , and we’ll answer all yours.

What is a BigCommerce shipping app?

A BigCommerce shipping app connects order information with carrier updates so shoppers can follow delivery progress. WISMOlabs combines that visibility with branded tracking, customer self-service, and configurable communication as part of a post-purchase experience platform for growing ecommerce businesses.

Yes. WISMOlabs supports customer self-service order tracking without a store-account sign-in. Supported lookup details depend on how your implementation is configured.
Yes. WISMOlabs supports email and SMS shipment communication. Available context and your business rules determine whether to send a notification, then adapt its content and timing to the customer’s situation.
Yes. WISMOlabs provides a branded tracking experience with delivery information, guidance, and next steps. Its content and links can adapt to the event and available customer, order, shipment, and delivery context under your configured business rules.
WISMOlabs combines shipment visibility, customer self-service, and relevant communication to address delivery uncertainty. Clear information and next steps can reduce avoidable “Where is my order?” inquiries and support pressure.
Begin with a demo and an assisted launch. All product features are included in every package; pricing varies by shipment volume. Your package also determines the included period of incremental improvements after launch.