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BigCommerce – Order Tracking & Returns

Build trust, reduce WISMO calls, increase brand loyalty, automate eCommerce returns, and generate additional revenue while keeping all customers informed.

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Greatly Improve BigCommerce Customer Post-Purchase Experience.

WISMOlabs platform can help reduce “Where is my order” calls by providing customers with the information they need in real-time and by proactively curating and communicating with them throughout the outbound and return process, while improving LTV through incremental sales and building loyalty.

Branded Tracking Page

Branded eCommerce Returns Automation

Real-time shipment tracking

Upsell/Cross-sell during post-purchase

Transactional messages via SMS

Shipping notifications

Out for Delivery notifications

Delivered notifications

Late Shipment notifications

Undelivered/Returned to Sender notifications

BigCommerce Shipping Notifications

Stay connected with your customers through every step of their purchase journey. Keep your customers informed and engaged from purchase to delivery. The WISMOlabs BigCommerce shipping notification app provides comprehensive real-time updates, including order confirmation, shipment alerts, out for delivery notifications, delivery delays, failed delivery attempts, and return processing updates.
This proactive communication helps prevent confusion, builds trust, and fosters loyalty, offering your customers the reassurance and transparency they value.

Integrated Branded Tracking Page

Enhance your customers’ shopping journey with WISMOlabs’ BigCommerce branded tracking page. It’s not just a tool for real-time updates on order status; it’s an extension of your brand’s experience. This seamless integration keeps customers informed, engaged, and connected to your brand, encouraging repeat purchases and fostering loyalty. Plus, it’s an effective way to educate customers while significantly reducing support inquiries.

Personalization and Marketing

Target specific customer segments with personalized messages and offers. Tailor marketing strategy to drive revenue growth and improve customer loyalty. Detailed analytics provide businesses with insights into their customers’ preferences and behavior, allowing to maximize effectiveness. Make informed decisions and increase the value of your marketing investment.

BigCommerce Returns Automation

Real-Time Shipment and Order Tracking

Access near real-time information on the location and status of your customers’ orders and proactively address any potential issues and ensure a smooth delivery experience. Optimize shipping process, reduce shipping-related support tickets and provide customers with timely and accurate updates on their orders. This enhanced experience leads to increased customer satisfaction and loyalty, ultimately driving revenue growth and profitability.

Maximize BigCommerce Revenue, Cultivate Loyalty:

Elevate Your Bottom Line with an Unforgettable Post-Purchase Experience!

Our numbers talk

15-30 X
upto 12 +

75-95% WISMO Call Reduction

Incremental ROI from Repeat Sales.

Extra Touch Points.

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What is WISMOlabs for BigCommerce?

WISMOlabs is a post-purchase communication automation solution designed for BigCommerce stores. It helps build trust, reduce WISMO (Where is my order?) calls, increase brand loyalty, and generate additional revenue while keeping customers informed about their order and shipment statuses.

How does WISMOlabs help reduce WISMO calls?

WISMOlabs reduces WISMO calls by providing customers with real-time shipment tracking information and proactive communication throughout the delivery process. This keeps customers informed and reduces the need for them to contact customer support for order updates.

What features does WISMOlabs offer for BigCommerce stores?

Some of the key features of WISMOlabs for BigCommerce include:

Branded tracking page
Real-time shipment tracking
Upsell/Cross-sell during post-purchase
Transactional messages via SMS, Email, Webhook and third party email services, including Klaviyo, including Shipping, Out for Delivery, Delivered, Late Shipment, and Undelivered/Returned to Sender notifications

How does the branded tracking page work?

The branded tracking page provides customers with real-time shipment tracking updates while maintaining a consistent and engaging brand experience. This promotes repeat sales, customer loyalty, and reduces the number of support tickets needed.

How does WISMOlabs help with post-purchase marketing?

WISMOlabs offers a suite of marketing tools that enable businesses to target specific customer segments with personalized messages and offers. Detailed analytics provide insights into customer preferences and behavior, allowing retailers to tailor their marketing strategy and maximize effectiveness.

Can I integrate WISMOlabs with my existing BigCommerce store?

Yes, WISMOlabs is designed to seamlessly integrate with your BigCommerce store. The platform is fully customizable and offers a smooth onboarding process, making it easy for businesses to get started.