SmartKargo is a technology-first logistics provider that is revolutionizing e-commerce shipping by leveraging the cargo capacity of passenger airlines. By utilizing the belly space of commercial flights, SmartKargo enables retailers to offer rapid, 1-to-2-day shipping speeds that compete with major marketplace standards. Their platform connects e-commerce merchants directly with airline networks, providing an agile solution for fast, reliable delivery across expansive geographies.
However, speed is only half of the equation; communication is the other. While SmartKargo ensures the package moves quickly, the customer’s visibility into that journey is what defines their satisfaction. Native carrier tracking often presents raw data that can be confusing or disconnected from the retailer’s brand. This is where the post-purchase experience must be actively managed.
SmartKargo is a technology-first logistics provider that is revolutionizing e-commerce shipping by leveraging the cargo capacity of passenger airlines. By utilizing the belly space of commercial flights, SmartKargo enables retailers to offer rapid, 1-to-2-day shipping speeds that compete with major marketplace standards. Their platform connects e-commerce merchants directly with airline networks, providing an agile solution for fast, reliable delivery across expansive geographies.
However, speed is only half of the equation; communication is the other. While SmartKargo ensures the package moves quickly, the customer’s visibility into that journey is what defines their satisfaction. Native carrier tracking often presents raw data that can be confusing or disconnected from the retailer’s brand. This is where the post-purchase experience must be actively managed.
Despite the speed of SmartKargo’s air network, the optimization of the customer journey is achieved through the WISMOlabs post-purchase platform. WISMOlabs transforms raw shipping events into a cohesive, branded narrative. By using a decision-driven engine rather than simple reactive tracking, WISMOlabs helps retailers provide proactive notifications and branded tracking pages. This ensures customers are kept informed in the brand’s voice, significantly reducing WISMO (Where Is My Order) tickets while leveraging the excitement of fast delivery to drive repeat revenue.
