WISMOlabs - post purchase experience solution and ecommerce returns
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Get Total Control Of Your Customer Post-Purchase Experience.

★ Reduce Support Calls
★ Keep customers happy
★ Boost lifetime value
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Branded Tracking Page

The average customer tracks their purchase 3 to 6 times, making the order tracking page the most visited resource throughout the entire customer experience.

WISMOlabs’ fully customizable and personalized branded tracking experience drives repeat sales, increases customer loyalty, educates clients, and lowers support tickets.

Learn more about branded tracking pages and how it reduces WISMO Calls →

eCommerce returns automation

Increase customer satisfaction and streamline your eCommerce returns solutions with a branded self-service portal, flexible workflow, and cost-effective shipping options.

Post-purchase marketing

Personalized Marketing

Relevant marketing messages on tracking pages drive repeat orders. Interactions feel natural instead of salesy.

Drive sales, educate, generate referrals and add value.

Up-sell or cross-sell when your customers are most engaged with your brand.

Explore How to Increase Revenue →
post-purchase marketing
Optimize Customer Engagement with Real-Time Order and Shipping Tracking Notifications

Shipment Notifications

Keep your customers, support staff, and all your systems in the know throughout the entire order journey.

Find Out How to Build Brand Loyalty by keeping customers in the know →

Real time customer analytics

Get actionable insights on your customer activity, marketing engagement, logistics, carrier performance to make data-driven decisions.
Unlock Insights to Understand Your Customers →
post purchase analytics
Shipment Visbility

Shipment visibility & logistics transperancy

Know where all your orders and shipments are. Resolve shipment incidents faster with carrier performance and shipment progress reports.

Monitor Post-Purchase Logistics →

Delivery date prediction

Set clear exceptions by displaying accurate order delivery dates even when no information is available from the carrier.

Discover How to Set the Right Expectations →
EDD - estimated delivery date.Delivery Date prediction engine
Start your Free Trial

Connect with our post-purchase experience experts, try our platform for free for 30 days and see how WISMOlabs can transform your customer journey from Good to Great.

Scalability

Unparalleled scalability, effortlessly adapting to the evolving needs of retailers of all sizes, ensuring a seamless and efficient post-purchase experience that grows in tandem with expanding customer demands.

Works with any carrier and 3PL

WISMOlabs leveraging AI to efficiently processes complex carrier data, distilling it into actionable insights for customers and retailers. We simplify vast amounts of shipment information, providing valuable visibility and real-time updates on delivery statuses.

750
+

Carriers supported

98.7
%

AI enhanced data

Partner Reach

WISMOlabs offers unparalleled scalability, effortlessly adapting to the evolving needs of businesses of all sizes, ensuring a seamless and efficient post-purchase experience that grows in tandem with expanding customer demands.

Integrations

WISMOlabs collaborates closely with a diverse array of partners, including 3PLs, tech platforms, and carriers, fostering a unified ecosystem for seamless interactions. Through strategic alliances with leading third-party logistics providers (3PLs), WISMOlabs streamlines supply chain operations, enhancing efficiency and visibility.

See All Integrations

Top Retailers Trust Our Best In Class Software and Customer Service.

Butcher Box
Curateur by Rachel Zoe
Perdue farms
Tecovas
Monoprice
Capterra 5 stars best rating amongst post-purchase platforms
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
Chris Colinsky
Chris ColinskyCTO
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Abby Bartholomew
Abby BartholomewCo-Creator
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Andrew Bailey
Andrew BaileyIntegrations Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Jason Adams
Jason AdamsLabel Manager
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
Randall Hidajat
Randall HidajatDirector of Customer Support
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Eli Cassis
Eli CassisSenior Manager of Digital Marketing
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Joshua Hancik
Joshua HancikeCommerce Expert & Solution Architect
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
dibruno
Shai HalperinManager
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
Tripp Coggins
Tripp CogginsPresident
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Ankush Thakur
Ankush ThakurDigital Project Manager
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Tim Luff
Tim LuffeCommerce Systems Manager
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Trevor Funderburk
Trevor FunderburkDirector of eCommerce
Implementation was rather easy and effortless. The overall product is user friendly.
Dewey Doan
Dewey DoanChief Executive Officer
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
Nina Hadži-Antich
Nina Hadži-AntichDirector of Customer Experience

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