Your Customers Are Unique.
Every Post-Purchase Message Should Be, Too.

WISMOlabs transforms transactional order status and shipping notification messages into personalized experiences. Segment customers by context, behavior, value, location and intent – and deliver smart, personalized, on-brand notifications that reduce support tickets, boost loyalty, and drive repeat sales.

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How it works
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post purchase platform intelligence
WISMOlabs post purchase platform with orchestration

Every Post Purchase Signal Flows into One Intelligent System.

Your Existing Data
  • Order details
  • Customer profile
  • more...
Logistics/Carriers
  • Delivery updates
  • Delays & Exceptions
  • more...
Buyer Behavior
  • Opens & clicks
  • Support interactions
  • more...
Intelligence Inputs
  • Rules & conditions
  • Compliance
  • more...

Intelligent, Context-Aware Customer Post Purchase Experience.

Order placed
Shipped
  • Split shipment detected
  • Repeat buyer
  • Complience check required

Hi, Anna.
Your charcuterieships today; your wine follows separately for age verification.

Unexpected Delay
  • Carrier delay detected

Quick update, Anna. Your charcuterie box is a day late due to weather. It remains temperature-controlled.

Out for delivery
  • Delivering today
  • Regulatory requirements

Anna, your wine and charcuterie box are out for delivery today🍷🧀 Please have your ID ready.

Failed delivery
  • Redelivery instructions

We missed you, Anna! Your wine needs ID at delivery. Check our branded tracking page or the driver’s note for next steps.

Delivered
  • All items delivered
  • Upsell recomendations

All packages from order #100921 are delivered.
Complete your setup with our oak serving tray - perfect for tasting nights.

The Right Data and Actions Across Your Entire Stack. Automatically.

Support Automation
  • Drafts tickets for delivery issues
  • Helps resolve cases faster
Critical Escalation
  • Alerts Ops to Returns & Damages
  • Enables rapid recovery
Reputation Guard
  • Holds review requests on issues
  • Protects your rating
Personalized Upsell
  • Cross-sells at peak engagement
  • Boosts repeat revenue
Delivery assurance
  • Alerts on weather & exceptions
  • Prevents delivery failures
Trusted by leading retailers, 3PLs, ecommerce platforms, and agencies.
Butcher Box
Curateur by Rachel Zoe
Perdue farms
Tecovas
Monoprice
3.7
B
Customer interactions served since 2016
91
%

Renewal rate

15-30
X

Incremental ROI

Capterra Verified Rating
Benefits of using WISMOlabs post purchase experience platform

Reduce WISMO inquiries.

WISMO, or ‘Where Is My Order?’, drives many customer inquiries. WISMOlabs proactively sends customizable order tracking, shipping tracking, shipping progress, and other types of post purchase notifications via SMS, email, messengers, or platforms like Klaviyo. Choose the frequency and content that fit your needs.

Reduce WISMO
Generate revenue in post-purchase

Generate Revenue.
Engage, Upsell, Cross-sell.

Segment your customers based on behavior and preferences. Deliver different marketing messages to each segment at the right time to maximize engagement and sales.

Build Loyalty and LTV.

With 88% of consumers expecting order progress updates, WISMOlabs engages them when they’re most receptive. Use branded, personalized messages and tracking pages tailored to customer preferences to build loyalty and drive long-term value.
Serve customers better
Optimize post-purchase logistics

Optimize Post Purchase Logistics Performance.

Get real-time insights to identify fulfillment bottlenecks and track delivery performance across regions. Understand carrier performance and spot issues like delayed or early deliveries to improve service quality and reduce costs.

Hassle-Free eCommerce Returns Management.

Automate your ecommerce returns process to save time and enhance customer satisfaction. Keep both your team and customers informed with real-time return status updates, and seamless integration with your existing systems.

eCommerce returns
Capterra 5 stars best rating amongst post-purchase platforms
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Kyle
Kely KeehanSenior Digital Marketing Strategist
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
Chris Colinsky
Chris ColinskyCTO
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Abby Bartholomew
Abby BartholomewCo-Creator
In 6 months savings between platform fees, support costs and headcount are $250k annually.
nelson
Nelson FisherProduct Manager
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Andrew Bailey
Andrew BaileyIntegrations Manager
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 15-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Noah
Noah SolomonGrowth Marketing
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Jason Adams
Jason AdamsLabel Manager
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
Randall Hidajat
Randall HidajatDirector of Customer Support
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Eli Cassis
Eli CassisSenior Manager of Digital Marketing
Customer service requests for order and shipping tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Joshua Hancik
Joshua HancikeCommerce Expert & Solution Architect
Customer experience improved with a great reduction in call volume for simple shipping tracking requests or questions.
dibruno
Shai HalperinManager
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-purchase notification emails, delighting our clients.
Tripp Coggins
Tripp CogginsPresident
I would highly recommend WISMOlabs to anyone who wants a reliable and efficient order and shipment tracking tool and more.
Ankush Thakur
Ankush ThakurDigital Project Manager
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Tim Luff
Tim LuffeCommerce Systems Manager
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Trevor Funderburk
Trevor FunderburkDirector of eCommerce
Implementation was rather easy and effortless. The overall product is user friendly.
Dewey Doan
Dewey DoanChief Executive Officer
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
Nina Hadži-Antich
Nina Hadži-AntichDirector of Customer Experience

Post purchase experience platform that works well with your eCommerce solution

BigCommerce shipping tracking
magento shipping tracking
salesforce shipping integration
shopify shipping tracking
woocommerce shipping tracking
WISMOlabs shipping API
See all integrations

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