Pricing
All inclusive
Sales call required
Complex pricing with hidden costs.
Choosing the Right PPX Platform - Narvar alternative
Narvar vs WISMOlabs
Have you ever seen a comparison page where the “challenger” comes out better than the company writing the comparison?
Exactly. Neither have we. So when we set about comparing our post-purchase experience platform to others, we wanted to take a different approach to help those considering Narvar alternatives.
A quick summary
When comparing Narvar vs WISMOlabs, the key distinctions revolve around customization options, pricing, and support for businesses of varying sizes. Narvar caters primarily to enterprise-level companies and has established a strong presence among the most prominent brands in retail, offering specialized services such as a concierge service. However, its customization features maybe limited and tend to come with a high price tag.
WISMOlabs, on the other hand, positions itself as a more flexible alternative for businesses of all sizes, from small to medium and enterprise-level, designed from the ground up to facilitate easy customization. This approach allows retailers to tailor the post-purchase experience more closely to their brand identity, enhancing customer engagement and loyalty. WISMOlabs also prides itself on offering better support for businesses of all sizes, making it an attractive option for those who find Narvar’s enterprise focus and pricing beyond their reach.
Budget
Best value
Expensive
Customer success
Dedicated success team
Pay extra
Customizations and personalization
Extensive customization
Full customization of emails, SMS, webhooks, and tracking pages, with control over logic based on segmentation, shipment status, order details, etc…
Targeted customization
Customization options for tracking pages, allowing modifications to logos, colors, and fonts based on the shipment status.
Personalization
Unlimited personalization
Some personalization available
Capterra "ease of use" rating
4.9 / 5
4.6 / 5
WISMOlabs ideal customer checklist
The rest of this page will help you understand why we think WISMOlabs is a better alternative to Narvar both in terms of value and pricing.
What you can not do in Narvar?
Narvar is a comprehensive post-purchase platform but it restricts retailers to its predefined processes. Important features like “late notifications” or critical functionalities that are crucial for dynamic marketing teams require additional expenses.
These necessary features demand costly extras or customizations. With WISMOlabs, unlike with Narvar and many Narvar alternatives, they’re all built-in.
Customizable Customer-Facing Components
Fully customizable
Fully customizable, allowing complete control over the design and layout.
Some customizations
Change logo, colors, fonts and re-organize existing components
Conditional communications
Fully customizable
Supports real logic for dynamic, situation-specific messaging out of the box.
Customizations can become expensive quickly
Preset messages include merge variables. Adding customizations and message types can be a lengthy and expensive process.
Personalization and segmentation
Fully customizable
In-depth personalization, including upsell, cross-sell, and recommendations.
Customizable
Basic personalization with predefined merge variables, including banners.
Understand your customers
Advanced behavioral reporting
Comprehensive insights into customer behavior during the post-purchase.
Tracks page visitor and NPS
Limited tracking page engagement reports.
When should you choose
Narvar and when WISMOlabs
WISMOlabs
Narvar
Top Retailers Trust Our Best In Class Software and Customer Service.
Our customers say it best.
Frequently Asked Questions
WISMOlabs might be a better alternative for retailers seeking more extensive customization options at a more affordable price point among Narvar alternatives. It offers direct access to high-tier technical support, ensuring a smooth white-glove onboarding process and quick resolution of questions. Its platform is designed for easy customization and personalization, with extensive upsell and cross-sell capabilities. This allows retailers to closely tailor the post-purchase experience to their brand identity and strategically increase revenue through targeted product recommendations.
Retailers who prioritize:
- Extensive customization and personalization of the post-purchase experience.
- Cost-effectiveness without compromising on advanced features.
Scalable solutions that can grow with their business, from small to large enterprises. - Direct and efficient technical support to quickly address and resolve issues.
- Enhanced customer engagement through personalized and branded communications.
- Maximizing revenue opportunities through built-in upsell and cross-sell capabilities.
Narvar may be a better option for:
- Large enterprises or retailers who benefit from Narvar’s strong brand recognition and established presence in the market.
- Businesses looking for specific concierge services and advanced enterprise-level solutions that Narvar specializes in.
- Retailers who prioritize having initial contact with lower-level support before escalating issues, which can be a structured way to handle support queries.
- More affordable and comprehensive customization across emails, SMS, webhooks, and tracking pages, leveraging programmable liquid logic for unparalleled personalization.
- Direct access to high-tier technical support, ensuring faster and more precise issue resolution.
- A scalable platform that easily adapts to retailer size and needs, enhancing the customer experience.
- Innovative upsell and cross-sell opportunities integrated within the post-purchase experience, enabling retailers to increase customer lifetime value through targeted recommendations.
Start your Free Trial
Connect with our post-purchase experience experts, try our platform for free for 30 days and see how WISMOlabs can transform your customer journey from Good to Great.