Choosing the Right PPX Platform – Narvar alternative

Narvar vs WISMOlabs

Have you ever seen a comparison page where the “challenger” comes out better than the company writing the comparison?

Exactly. Neither have we. So when we set about comparing our post-purchase experience platform to others, we wanted to take a different approach to help those considering Narvar alternatives.

Cost and Capability

The comparison we’ve put together is based on whether it’s possible (and how much it costs) to do in Narvar what you can do in WISMOlabs.

We’re Biased, not Ignorant

For some of you, Narvar may be the better option. What we aim to demonstrate is when WISMOlabs serves as a better fit and a superior alternative to Narvar.

A quick summary

When comparing Narvar vs WISMOlabs, the key distinctions revolve around customization options, pricing, and support for businesses of varying sizes. Narvar caters primarily to enterprise-level companies and has established a strong presence among the most prominent brands in retail, offering specialized services such as a concierge service. However, its customization features maybe limited and tend to come with a high price tag.

WISMOlabs, on the other hand, positions itself as a more flexible alternative for businesses of all sizes, from small to medium and enterprise-level, designed from the ground up to facilitate easy customization. This approach allows retailers to tailor the post-purchase experience more closely to their brand identity, enhancing customer engagement and loyalty. WISMOlabs also prides itself on offering better support for businesses of all sizes, making it an attractive option for those who find Narvar’s enterprise focus and pricing beyond their reach. Pricing All inclusive Sales call required Complex pricing with hidden costs. Budget Best value Expensive Customer success Dedicated success team Pay extra Customizations and personalization Extensive customization

Full customization of emails, SMS, webhooks, and tracking pages, with control over logic based on segmentation, shipment status, order details, etc…

Targeted customization

Customization options for tracking pages, allowing modifications to logos, colors, and fonts based on the shipment status.

Personalization Unlimited personalization Some personalization available Capterra “ease of use” rating 4.9 / 5 4.6 / 5 WISMOlabs ideal customer checklist

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  Your prefer a cost-effective solution without compromising on quality and flexibility.
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  You seek platform that cater to small, medium, and enterprise-level businesses with equal efficiency and scalability.
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  Engaging customers post-purchase through targeted advertising is crucial to your strategy.
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  You aim to enhance customer lifetime value through upsell and cross-sell opportunities.
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  You appreciate having access higher-tier, experienced support and customization services.
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  Leveraging customer data to refine and personalize the post-purchase experience is key to your business model.

The rest of this page will help you understand why we think WISMOlabs is a better alternative to Narvar both in terms of value and pricing. What you can not do in Narvar?

Narvar is a comprehensive post-purchase platform but it restricts retailers to its predefined processes. Important features like “late notifications” or critical functionalities that are crucial for dynamic marketing teams require additional expenses.

These necessary features demand costly extras or customizations. With WISMOlabs, unlike with Narvar and many Narvar alternatives, they’re all built-in.

Customizable Customer-Facing Components

Fully customizable Fully customizable, allowing complete control over the design and layout.

Some customizations

Change logo, colors, fonts and re-organize existing components

Conditional communications

Fully customizable

Supports real logic for dynamic, situation-specific messaging out of the box.

Customizations can become expensive quickly

Preset messages include merge variables. Adding customizations and message types can be a lengthy and expensive process.

Personalization and segmentation

Fully customizable

In-depth personalization, including upsell, cross-sell, and recommendations.

Customizable

Basic personalization with predefined merge variables, including banners.

Understand your customers

Advanced behavioral reporting

Comprehensive insights into customer behavior during the post-purchase.

Tracks page visitor and NPS

Limited tracking page engagement reports.

When should you choose WISMOlabs and when Narvar.

WISMOlabs

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  Suitable for small, medium, and enterprise businesses seeking scalable solutions.
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  Built for businesses seeking advanced features without the high price tag.
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  Built for unparalleled customization and advanced, personalized communications tailored to enhance the customer experience and generate additional revenue across all customer touch points.

Narvar

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  Best for large enterprises or retailers that align with Narvar’s extensive experience with big-name brands.
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  Suitable for businesses not prioritizing costs and the budget is less of a constraint.
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  For businesses looking for unique services like concierge support that Narvar offers.

Top Retailers Trust Our Best In Class Software and Customer Service.
Our customers say it best.
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us…
Chris ColinskyCTO
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Abby BartholomewCo-Creator
I truly believe that WISMO is the best post-purchase solution on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Andrew BaileyIntegrations Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Jason AdamsLabel Manager
I get responses to my questions extremely quickly. The team is extremely proactive in informing me with what I need to worry about in the future in order to better take advantage of the platform. Awesome customer experience, and so many possibilities.
Randall HidajatDirector of Customer Support

Frequently Asked Questions

Why might WISMOlabs be a better Narvar alternarive?

WISMOlabs might be a better alternative for retailers seeking more extensive customization options at a more affordable price point among Narvar alternatives. It offers direct access to high-tier technical support, ensuring a smooth white-glove onboarding process and quick resolution of questions. Its platform is designed for easy customization and personalization, with extensive upsell and cross-sell capabilities. This allows retailers to closely tailor the post-purchase experience to their brand identity and strategically increase revenue through targeted product recommendations.

What retailers should choose WISMOlabs?

Retailers who prioritize:

• Extensive customization and personalization of the post-purchase experience.
• Cost-effectiveness without compromising on advanced features.
  Scalable solutions that can grow with their business, from small to large enterprises.
• Direct and efficient technical support to quickly address and resolve issues.
• Enhanced customer engagement through personalized and branded communications.
• Maximizing revenue opportunities through built-in upsell and cross-sell capabilities.

When Narvar is a better option than WISMOlabs?

Narvar may be a better option for:

• Large enterprises or retailers who benefit from Narvar’s strong brand recognition and established presence in the market.
• Businesses looking for specific concierge services and advanced enterprise-level solutions that Narvar specializes in.
• Retailers who prioritize having initial contact with lower-level support before escalating issues, which can be a structured way to handle support queries.

What WISMOlabs can do that Narvar does not?

• More affordable and comprehensive customization across emails, SMS, webhooks, and tracking pages, leveraging programmable liquid logic for unparalleled personalization.
• Direct access to high-tier technical support, ensuring faster and more precise issue resolution.
• A scalable platform that easily adapts to retailer size and needs, enhancing the customer experience.
• Innovative upsell and cross-sell opportunities integrated within the post-purchase experience, enabling retailers to increase customer lifetime value through targeted recommendations.

Start your Free Trial

Connect with our post-purchase experience experts, try our platform for free for 30 days and see how WISMOlabs can transform your customer journey from Good to Great.