Product
WISMOlabs: Beyond Tracking. Strategic Post-Purchase for Lasting Customer Value.

CX Platform

Real-time Shipment Tracking

Comprehensive, real-time tracking across 750+ global carriers for full visibility.

Intelligent Shipment Notifications

Keep customers informed via email, SMS, push, & webhooks

Branded Tracking Portal

Own the delivery moment with custom-branded, on-domain tracking pages.

Self-Service Order and Shipment Tracking

Empower customers to find their order status instantly, reducing support.

Engagement & Revenue Growth

Personalization, Engagement and Marketing Engine

Deliver tailored messages based on customer, order, experience or segment.

Predict Delivery Delays

Proactively identify & communicate potential delivery delays, building trust.

CRM & Marketing Platform Integrations

Connect with Klaviyo, Gorgias, Yotpo, Fera, Trustpilot & more.

Return Automation

Streamline returns with a seamless self-serve experience for customers.

Analytics & Optimization

Customer Engagement Analytics

Track and optimize message performance, open rates, and banner clicks.

Carrier & Logistics Performance

Monitor delivery trends, scan gaps, and carrier & 3PL efficiency.

See the Full Picture

How It Works

From effortless setup to powerful results. See how WISMOlabs gets you there.

Every Message, Every Delay, Every Click - Measured

Transform your post-purchase experience from a cost center into a powerful brand-building and revenue-generating engine.

Consistently reduce WISMO calls by 95%

Boost Repeat Purchases and Customer Lifetime Value through personalized engagement

Optimize Logistics Performance with actionable data

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Solutions
WISMOlabs: Transforming Post-Purchase into Competitive Advantage for Growing Brands.

For Support & CX Teams

Reduce WISMO Calls

Deflect "Where is my order?" tickets with proactive, transparent updates.

Empower Support Agents

Equip agents (human and AI) with real-time shipment data for faster, accurate resolutions.

Boost Customer Satisfaction (CSAT)

Deliver consistent, positive experiences that build trust and loyalty.

For Marketing & Retention

Build Brand Loyalty

Deliver personalized, authentic messages that resonate with your customers.

Run Targeted Campaigns

Turn updates into upsell, cross-sell, and review generation opportunities.

For Ops & Delivery

Improve Delivery Experience

Use insights to reduce friction and proactively manage delivery exceptions.

From Transactional to Transformational

Shipping updates aren’t just logistics – they’re high-attention touchpoints. WISMOlabs turns them into moments of connection and conversion.

Drive Strategic Growth

Gain Operational Efficiency

Boost Customer Loyalty

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Integrations
Seamlessly connect WISMOlabs to your existing technology stack.

750+ Carriers

DHL

FedEx

OnTrac

UPS

USPS

View All Carriers

eCommerce Platforms

BigCommerce

Magento

Salesforce

Shopify

WooCommerce

Integrate via API

Dynamic Webhooks

Expand CRM & Support Capabilities

Klaviyo

TrustPilot

Gorgias

View All Integrations

White-Glove Setup

Relax – we handle everything. Our experts provide:

Complete installation and configuration

Customized integration tailored to your needs

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Resources
WISMOlabs: Your Hub for Post-Purchase Insights, Strategies & Success.

Guides & Insights

Post-Purchase Blog

Latest industry insights, best practices, and expert analysis.

Resource library

Comprehensive guides, tutorials, and actionable checklists.

WISMO reduction guide

Learn how to cut "Where is my order" tickets by up to 90%.

Branded Tracking Page Guide

Understand how branded pages increase LTV and turn tracking into revenue.

Customer Proof & ROI

Case studies

See how DTC leaders cut WISMO & grew CLTV with WISMOlabs.

ROI Calculator

See your potential payback in 60 seconds. Quantify your savings.

Docs & Support

Help & Support

Get instant answers to common questions and product guides.

LIVE DEMO

Crush up to 90% of WISMO - your way

Fully branded tracking pages & notifications that feel 100% like your store – not a cookie-cutter template.

Slash "Where is my order?" tickets 70-90% on launch

Pixel-perfect colors, fonts & voice - no design limits

White-glove setup → live in under 2 weeks

Book a Demo

30-minutes Zoom • No hard sell
Book a Demo

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Reduce WISMO calls, Boost LTV, Upsell/Cross-sell

with an intelligent post-purchase communications platform.

Transform transactional messages into personalized opportunities to upsell, cross-sell, and grow customer loyalty beyond shipping updates and returns.