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Beyond Tracking. Strategic Post-Purchase for Lasting Customer Value.
Our platform transforms the post-purchase journey from a simple necessity into a powerful engine for customer engagement, loyalty, and revenue growth. Explore the features that give you full control over the delivery experience and turn every order into an opportunity.
CX Platform
Deliver a world-class customer experience with complete visibility and proactive communication. Our CX Platform provides the tools to keep your customers informed and empowered from checkout to delivery, significantly reducing “Where is my order?” inquiries and building brand trust.
Real-time Shipment Tracking
Comprehensive, real-time tracking across 750+ global carriers for full visibility.
Intelligent Shipment Notifications
Keep customers informed via email, SMS, push, & webhooks
Branded Tracking Portal
Own the delivery moment with custom-branded, on-domain tracking pages.
Self-Service Order and Shipment Tracking
Empower customers to find their order status
instantly, reducing support.
Engagement & Revenue Growth
Turn every post-purchase touchpoint into a revenue-generating opportunity. Go beyond simple tracking updates and use our engagement engine to deliver personalized messages, predict delays, streamline returns, and build lasting customer relationships that drive repeat purchases.
Personalization, Engagement and Marketing Engine
Deliver tailored messages based on customer, order, experience or segment.
Predict Delivery Delays
Proactively identify & communicate potential delivery delays, building trust.
CRM & Marketing Platform Integrations
Connect with Klaviyo, Gorgias, Yotpo, Fera, Trustpilot & more.
Return Automation
Streamline returns with a seamless self-serve experience for customers.
Analytics & Optimization
Make data-driven decisions to enhance your post-purchase strategy and operational efficiency. Track customer engagement with notifications, monitor carrier performance, and identify logistical gaps to continuously refine your delivery experience.
See the Full Picture
Understand how all the pieces of the WISMOlabs platform connect to deliver powerful results. From a seamless, white-glove setup to a fully integrated post-purchase experience, we make it easy to get started.
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’
Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 20-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
