Your Communication Engine.
Total Control Over Every Message.
Move Beyond Rigid Templates. Automate a Dynamic, Multi-Channel Notification Strategy Driven by Real-Time Events and Customer Context.
The Three Pillars of Control
A world-class post-purchase experience isn’t built on basic templates. It’s built on a system that gives you granular control over three key areas. We provide the complete toolkit.
Orchestrate Your Message Across Every Key Channel
Branded & Dynamic Email
Urgent SMS Alerts
Marketing Automation
Internal Webhooks
From Event Overload to Intelligent Action
Start with What Matters:
Key Delivery Milestones
Build your core communication flow around the clear, top-level events that your customers are looking for. Our platform makes it simple to automate messages for every critical stage of the journey.
- Packed
- Label Created
- Shipped
- Out for Delivery
- Delivered
- Failed Delivery Attempt
- Exception
- …and other key delivery statuses.
The Power to Filter:
Not Every Event Deserves an Alert
A Unified Trigger System for All Your Carriers
The Power to Personalize Every Message, Automatically
An international package is held at customs.
A first-time customer places a high-value order.
A customer buys a product that requires setup.
Business outcomes
- Cut "Where is my order?" tickets by up to 90%
- Drive repeat purchases with personalized content
- Boost customer satisfaction and NPS scores
- Build lasting brand trust with relevant messaging
Total Control, Backed by Expert Support
Chris Colinsky
CTO
Your Engine for a Smarter Post-Purchase Strategy
Related Products & Features
Track orders across 750+ global carriers in real time, giving your team and customers full visibility from checkout to delivery.
Send proactive email, SMS, push, and webhook updates that keep customers informed at every step.
Turn order tracking into a branded experience with pixel perfect crafted pages that showcase your products and messaging in your brand's voice.
Reduce support requests by letting customers instantly check their own order and delivery status.
Deliver tailored post-purchase messages based on order details, customer behavior, and preferences.
Build trust by identifying possible delays early and communicating them before customers need to ask.
Connect seamlessly with tools like Klaviyo, Gorgias, Yotpo, Fera, and Trustpilot for unified customer engagement.
Simplify returns with an easy, self-service experience that keeps customers satisfied and loyal.
See how messages perform with insights into open rates, clicks, and customer engagement.
Analyze shipping performance, spot bottlenecks, and measure carrier or 3PL efficiency.
Frequently Asked Questions
- Intelligence Over Just Data: Most tools simply report what a carrier says, leading to confusing or unnecessary alerts. Our platform is different. It understands the difference between a minor logistical update and a real problem that will affect your customer. This intelligence allows you to filter out the noise and only send messages that are genuinely helpful, which builds incredible brand trust.
- Total Control Over Branding and Logic: Standard tools give you rigid templates. We give you a powerful engine. You get 100% control over the branding (HTML/CSS) and content of every message. Using dynamic logic, one single template can automatically change its message for a first-time buyer versus a loyal VIP, or for a domestic shipment versus an international one.
- An Open Platform, not just a feature. We are not another tool you have to manage. We are a platform that can talk to your other system, making your entire operations more efficient. For example a “Delivered” event can enrich a customer’s profile in your marketing platform (like Klaviyo or TrustPilot), creating powerful new opportunities for segmentation and follow-up campaigns.
You have 100% control. Our templates support full HTML/CSS for branding, and use Liquid logic to allow for dynamic, personalized content. This means you can change messages based on the customer, their order, or their specific delivery context, ensuring every communication is on-brand and relevant.
Absolutely. Our engine is designed to be the central hub of your post-purchase tech stack. Using webhooks, you can send real-time event data to your other critical platforms, such as creating a ticket in your helpdesk (like Gorgias or Zendesk) or enriching a customer profile in your marketing platform (like Klaviyo) or Make and Zappier for even more flexibility.
This is one of our most powerful features. We normalize the confusing and inconsistent data from over 750 global carriers into one clean, unified set of triggers. This means you only need to create one workflow for an “Exception” or “Delivered” event, and it works seamlessly and consistently for your customers, regardless of which country or carrier is involved.
No, and our goal is to ensure you never need one. Your journey starts with our white-glove onboarding, where our expert team handles the entire initial setup to perfectly match your brand and goals.
For day-to-day use, the platform is designed for e-commerce and marketing teams with an intuitive, code-free interface.
And for truly advanced scenarios? Our support team leverages powerful AI agents to rapidly build sophisticated custom logic, giving you the power of a developer without needing one on your payroll.