WISMOlabs
Typical Tools / Carrier e-mails
Proactive Shipment Notifications That Keep Customers Close.
Email, SMS, push, web‑hooks, and Klaviyo and more – fully branded, fully automated shipment notifications.
70% of support tickets start with a simple 'Where is my order?'
What if those 'Where is my order?' calls never happened?
Daily WISMO calls:
95
🗩
…and you didn’t answer a single one.
Cut WISMO calls 70-95%
Win repeat orders.
Attach upsell links inside updates.
Own your brand voice,
every channel.
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’
Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day (90% ↓)…
Kyle Keehan
Senior Digital Marketing Manager
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 20-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Noah Solomon
Growth Marketing
Easy customization brings a branded experience to our tracking rather than going directly to the courier’s website.
Trevor Funderburk
Director of eCommerce
Intelligent Automation, Built for Commerce
Multi‑Channel Orchestration
Fix Delays Before They Become Tickets
Context‑Aware Templates
Reach shoppers first – email, SMS, push, Klaviyo, or webhook – all triggered automatically, no extra tools.
Detect exceptions in real time and send reassurance before the customer asks, slashing WISMO contacts.
Messages auto-adapt to status, customer data, and brand styling for truly personal, on-brand updates.
Business outcomes
- 90% ↓ “Where is my order?” tickets
- 20‑30 × ROI from post‑purchase upsells
- Double‑digit lift in NPS
- Faster repeat purchases → higher LTV
Upgrade to WISMOlabs Notifications
Deeper branding, proactive alerts, measurable revenue.
Side‑by‑side specs show where WISMOlabs pulls ahead.
Full HTML/CSS/Liquid control
Limited template tweaks and basic text
Multi-channel orchestration (Email, SMS, push, Klaviyo, web-hooks)
One channel at a time, little or no sequencing.
Context-aware rules engine (status, cart value, buyer segment)
One-size-fits-all triggers
Proactive delay & exception alerts - smart polling + push feeds
Reactive or absent delay messaging
In-message upsell banners with revenue tracking
No or limited marketing layer, can’t measure ROI
White-glove onboarding and CX experts
Ticket-only, slower replies
Based on publicly available specs for leading post-purchase tools and carrier alerts.
Fewer tickets, faster revenue, happier shoppers.
Trusted by leading DTC and B2B brands and 3PLs.
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’
Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day...
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 20-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
FAQ
Most brands launch in under two weeks, start-to-finish.
Minimal. Our team handles setup; your devs just add an API key or plugin.
Yes. Full HTML/CSS control-fonts, colors, tone, even custom layouts.
Email, On tracking page SMS, push, Klaviyo sync, and web-hooks—all managed in one flow.
We run on ISO 27001-aligned, GDPR-ready infrastructure and never share PII.
