Supercharge Your Tech Stack with Post-Purchase Intelligence
Stop working in silos. Start creating unified customer experiences.
Your technology stack is powerful. Your CRM, helpdesk, and marketing platforms are filled with valuable customer data. But they’re missing a critical piece of the puzzle: real-time, actionable post-purchase intelligence. Without it, your support team is reactive, your marketing messages are generic, and your review requests are poorly timed.
Bridge this gap. WISMOlabs feeds intelligent delivery events directly into the tools you already use and love—like Klaviyo, Gorgias, Yotpo, Trustpilot, and more. By connecting your post-purchase experience to your core operational platforms, you can automate personalized communication, provide proactive support, and build customer relationships that last a lifetime.
Bridge this gap. WISMOlabs feeds intelligent delivery events directly into the tools you already use and love—like Klaviyo, Gorgias, Yotpo, Trustpilot, and more. By connecting your post-purchase experience to your core operational platforms, you can automate personalized communication, provide proactive support, and build customer relationships that last a lifetime.
Unify Your Data, Amplify Your Results
WISMOlabs acts as the central nervous system for your post-purchase journey. We don’t just track packages; we analyze hundreds of data points to identify critical moments-like a potential delay, a smooth delivery, or a customs clearance issue.
Instead of keeping this intelligence locked away, we push it as actionable events to your other platforms via robust, real-time API integrations. This transforms your entire stack from a set of disconnected tools into a synchronized, revenue-generating ecosystem.
Seamless Integration
Connect in minutes with pre-built, native integrations for leading e-commerce platforms.
Intelligent Event-Detection
Our engine analyzes shipment progress to identify opportunities and risks.
Automated Workflows
Push events to your favorite tools to trigger hyper-relevant messages and actions.
Boost ROI
Drive repeat sales, improve support efficiency, and increase customer LTV.
Empower Proactive Support & Reduce Ticket Volume
We go beyond basic tracking to give you the tools to create strategic, loyalty-building experiences.
Empower Proactive Support & Reduce Ticket Volume
Gorgias and ZenDesk
Stop making customers ask, “Where is my order?” Our integration pushes granular delivery events directly into your support dashboard. When a customer has an issue, your agents have the full story-from pre-shipment status to the final delivery scan-right at their fingertips. Proactively notify customers about delays before they create a ticket and empower your support team to solve complex issues in seconds, not hours.
- Equip agents with real-time, accurate shipping data.
- Automatically create tickets for critical issues like failed deliveries.
- Reduce WISMO-related inquiries by up to 90%.
Drive Revenue with Hyper-Personalized Marketing
Klaviyo & Marketing Automation Platforms
Your customers are most engaged in the period between purchase and delivery. Our Klaviyo integration allows you to capitalize on this high-engagement window. Use delivery events as triggers for highly segmented campaigns. Send a “first-time buyer” welcome series, cross-sell complementary products based on their order, or suppress marketing emails for a customer experiencing a shipping delay. It’s not just tracking; it’s turning every delivery into a new marketing opportunity.
- Segment customers based on real-time delivery status and purchase history.
- Trigger upsell, cross-sell, and educational campaigns at the perfect moment.
- Increase repeat purchase rate and customer lifetime value (CLTV).
Generate More 5-Star Reviews, Automatically
Yotpo, Trustpilot, Fera & Other Review Platforms
Stop asking for reviews at the wrong time. A customer frustrated by a delay is unlikely to leave positive feedback. WISMOlabs analyzes the entire delivery journey for quality. We then trigger review requests for customers who had a smooth, positive experience. For product-specific feedback, we can intelligently time the request to arrive a few days after delivery, giving them a chance to actually use and enjoy their purchase.
- Gate review requests based on delivery performance to filter out negative experiences.
- Intelligently time service vs. product review requests to maximize positive feedback.
- Boost your brand reputation and increase social proof with a steady stream of authentic 5-star reviews.
From Integration to Intelligence: Why Our Connections Deliver More Value
A simple integration just passes data.
An intelligent one creates value. Many platforms can connect to your tech stack, but they typically only share basic tracking events like “In Transit” or “Delivered.” This leads to generic, impersonal customer communication.
The WISMOlabs difference lies in the intelligence we send through our integrations. Our platform doesn’t just see a tracking number; it understands the context behind every order. Is this a high-value, first-time buyer who might have buyer’s remorse? Is it a loyal VIP customer? Is the package experiencing a minor delay that could cause friction?
We enrich the data we push into platforms like Klaviyo, Gorgias, and Yotpo with this powerful context. This allows you to build workflows that go beyond the basics. You can trigger a message in Klaviyo specifically for “VIP customers with a flawless delivery” or create a support ticket in Gorgias automatically for “international orders stuck in customs.”
This is how our integrations transform your entire tech stack. We don’t just connect your tools; we make them smarter, enabling you to deliver the hyper-personalized, proactive experiences that build loyalty and drive revenue.
Connect Your Support Desk, Slash Operational Costs
By integrating with their support desk, retailers drastically reduced inquiry volume and the associated operational costs.
$250k in Annual Savings
In 6 months, savings between platform fees, support costs and headcount are $250k annually.
Nelson Fisher
Product Manager, Monoprice
Ready to Connect Your Post-Purchase Experience?
See for yourself how WISMOlabs integrations can reduce support costs, drive more revenue, and build a brand that customers love. Schedule a personalized demo with one of our post-purchase experts today.
Frequently Asked Questions (FAQ)
Our integrations don’t just sync data; they empower your other platforms. We feed real-time shipping events and predictive alerts into tools like Klaviyo and Gorgias. This allows you to build powerful, logistics-driven automation—like triggering a Klaviyo flow for a delayed shipment-that those platforms can’t do on their own.
Yes, specifically by reducing the number of negative reviews caused by poor post-purchase experiences. We connect to your review platform (e.g., Yotpo, Trustpilot, Fera) and monitor the actual delivery event for every order. Our system ensures that review requests are only triggered for customers who have had a smooth, on-time delivery. This strategic timing prevents you from asking a frustrated customer for feedback, which is a primary cause of 1, 2 and 3-star reviews, thereby protecting your overall brand rating.
Connecting your tools is fast and handled for you. Our white-glove onboarding includes the full technical setup and configuration of our integrations with your e-commerce platform, CRM, and marketing stack. We handle the connections so you can be fully operational and see results in under two weeks.
