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eCommerce Returns Management Solution

Stop Treating Returns as a Cost Center. Transform It into a Competitive Advantage.

Returns are an inevitable, but they don’t have to be a drain on your resources and customer loyalty. Transform the returns process from a potential point of friction into a powerful opportunity to build your brand, drive revenue, and create customers for life. WISMOlabs intelligent, automated returns solution makes the process seamless for your customers and profitable for your business.
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Customers Expect Superior eCommerce Returns Solutions

eCommerce returns are inevitable but they don’t have to be a setback.
WISMOlabs eCommerce Returns Software solution with a user-friendly, branded self-service portal, making the process seamless for customers and turning a loss into a positive experience.

Enhances customer convenience and significantly reduce support and shipping costs. Seamlessly integrate with eCommerce platforms and logistics networks, with a range of label options including QR code scanning, pre-included labels, or cost-effective shipping labels.
ecommerce returns solution. self serve returns automation

Branded Returns Portal

Enhance your brand’s presence through our customizable self-service return portals. Tailored to reflect your brand’s aesthetic, these portals offer a seamless return experience, strengthening customer loyalty and brand recognition.

Flexible Return Workflows

Configure any return scenarios with fully configurable workflows. Whether it’s a standard return or a unique case, WISMOlabs eCommerce returns software solutions ensures a smooth and efficient process, aligning perfectly with your business needs.

Insightful Return Analytics

Gain valuable insights with comprehensive data on return reasons for every order. Understand customer behavior, enabling informed decisions to optimize your ecommerce processes to improve operational efficiency and profitability.

Versatile Shipping Options

Simplify returns, reduce shipping costs and remove customer friction with multiple label choices. Customers can opt for easy QR code scanning, use pre-included labels, or choose our cost-effective shipping labels.

Proactive Return Notifications

Keep customers informed and manage expectations with proactive return notifications. Reduce support queries, cuts costs, and improves customer satisfaction by providing clear and timely updates on the return process.

Seamless Integration, Webhooks and API

Consistent data across your technology stack with Plug’n’Play ecommerce integrations, API and Webhooks. Keeps your systems in sync, enhancing efficiency and providing a unified approach to returns management with low effort on-boarding.
Works well with your eCommerce solution
BigCommerce shipping tracking
magento shipping tracking
salesforce shipping integration
shopify shipping tracking
woocommerce shipping tracking
WISMOlabs shipping API
Other supported eCommerce platforms
WISMOlabs’ eCommerce returns automation solution seamlessly integrates with a diverse range of 50+ ecommerce platforms.
See all integrations
Capterra 5 stars best rating amongst post-purchase platforms
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Kyle
Kely KeehanSenior Digital Marketing Strategist
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
Chris Colinsky
Chris ColinskyCTO
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Abby Bartholomew
Abby BartholomewCo-Creator
In 6 months savings between platform fees, support costs and headcount are $250k annually.
nelson
Nelson FisherProduct Manager
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Andrew Bailey
Andrew BaileyIntegrations Manager
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 20-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Noah
Noah SolomonGrowth Marketing
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Jason Adams
Jason AdamsLabel Manager
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
Randall Hidajat
Randall HidajatDirector of Customer Support
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Eli Cassis
Eli CassisSenior Manager of Digital Marketing
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Joshua Hancik
Joshua HancikeCommerce Expert & Solution Architect
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
dibruno
Shai HalperinManager
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
Tripp Coggins
Tripp CogginsPresident
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Ankush Thakur
Ankush ThakurDigital Project Manager
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Tim Luff
Tim LuffeCommerce Systems Manager
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Trevor Funderburk
Trevor FunderburkDirector of eCommerce
Implementation was rather easy and effortless. The overall product is user friendly.
Dewey Doan
Dewey DoanChief Executive Officer
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
Nina Hadži-Antich
Nina Hadži-AntichDirector of Customer Experience

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Personalized Post-Purchase Messaging

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Build trust by identifying possible delays early and communicating them before customers need to ask.

Seamless CRM & Marketing Connections

Connect seamlessly with tools like Klaviyo, Gorgias, Yotpo, Fera, and Trustpilot for unified customer engagement.

Automated Returns Workflow

Simplify returns with an easy, self-service experience that keeps customers satisfied and loyal.

Customer Engagement Insights

See how messages perform with insights into open rates, clicks, and customer engagement.

Logistics & Carrier Performance Metrics

Analyze shipping performance, spot bottlenecks, and measure carrier or 3PL efficiency.

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