WISMOlabs
Typical tools
Real‑Time Shipment Tracking for Ecommerce.
See Every Order, Every Mile.
750 + Carriers. Zero blind spots.
Go beyond basic tracking with real-time, multi-carrier visibility that builds customer trust and reduces support tickets. WISMOlabs transforms anxious “Where Is My Order?” inquiries into opportunities for brand engagement and loyalty.
"Where Is My Order?" Is More Than a Question.
It's a Threat to Your Bottom Line.
WISMO calls drain support budgets
Late‑delivery surprises wreck trust
Limited shipment visibility slows teams
Every time a customer has to ask for an update, your brand experience suffers. Lack of clear, timely, and accurate tracking information doesn’t just overwhelm your support team; it erodes trust, discourages repeat purchases, and leads to negative reviews. In today’s competitive market, shipment visibility isn’t a feature-it’s foundational to customer retention.
82% of consumers want proactive updates during the fulfillment and delivery process. [source]
Deliver Confidence, Not Just Packages
WISMOlabs provides a centralized, real-time view of every shipment, from warehouse to doorstep. By aggregating data from over 750 global carriers, we ensure you and your customers always have the most accurate, up-to-the-minute information.
Flawless Global & Multi-Carrier Tracking
Eliminate customer confusion on complex international shipments. For orders involving multiple carriers, WISMOlabs consolidates all tracking events into a single, easy-to-understand timeline, ensuring the last-mile carrier’s data is always accurate and visible.
- Use Case Example: One of our retail partners solved issues with international shipping where customers received incorrect information because the original carrier failed to update last-mile tracking data. With WISMOlabs, they provide a single source of truth, increasing customer satisfaction.
Proactive, Not Reactive, Communication
Don’t wait for customers to come to you with problems. Our platform allows you to identify potential delays and proactively communicate with customers. This transparency turns a potential negative experience into a moment of trust-building.
- Use Case Example: A retailer using an economy carrier experienced a delay between their shipping notification and the first tracking scan, causing customer friction. They now use WISMOlabs to send a segmented, reassuring message during this period, explaining the process and setting clear expectations.
Reduce WISMO Inquiries by up to 95%
Empower customers with self-service tracking that gives them the answers they need, when they need them. By providing a single, reliable source of information, our clients drastically reduce the volume of costly “Where Is My Order?” calls and emails.
How WISMOlabs Helps You Stay Ahead
Accurate close to real‑time data ≠ marketing spin – it’s engineering.
Our commitment to accuracy is built on a sophisticated, multi-pronged data strategy. We combine direct carrier integrations with intelligent logic to ensure the information you and your customers see is always the most current and reliable.
Direct‑Push Feeds
or many carriers, we use direct-push feeds (webhooks) so that tracking data hits the WISMOlabs platform the instant the carrier logs a new event. There is no lag.
Smart Adaptive Polling
Where direct push isn’t available, we poll carriers for new information. Our system is intelligent—it polls less frequently early in the journey and increases the rate as the package nears its destination, with updates as often as every 15 minutes in the last-mile stage.
Multi-Carrier Handoffs
We watch each leg. If a package changes carrier, tracking continues seamlessly.
It’s Not Just Tracking. It’s an Intelligent, Revenue-Generating Engine.
he time between a customer clicking “buy” and their order arriving is your most valuable opportunity for engagement. Most tracking solutions ignore this. We turn it into your highest-performing marketing channel.
Actionable, Integrated Tracking Events
Our tracking data isn’t just for display – it’s an engine for action. Native integrations with Klaviyo, Gorgias, Yotpo, and more mean that every tracking event-from “in transit” to “delivered” – can trigger powerful, automated workflows.
The Power of Segmentation
Why is our tracking so effective? Because it’s powered by a sophisticated segmentation engine. While competitors send generic updates, WISMOlabs allows you to tailor messages based on customer value, location, order history, and more, making every communication relevant.
Unified & Accurate Data
We cleanse and unify data from multiple carriers to present a single, easy-to-follow journey for every package, eliminating the confusion of multi-carrier handoffs and messy, inconsistent carrier statuses.
Business outcomes
- 90 % ↓ “Where is my order?” tickets
- 20‑30 × ROI from post‑purchase upsell banners
- Double‑digit lift in NPS
- Faster repeat purchases → higher LTV
Eliminate Customer Anxiety and Slash Support Costs
Proactive, accurate tracking provides the answers customers need, before they even ask.
95% fewer WISMO calls
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day…
Kely Keehan
Senior Digital Marketing Strategist at Capezio
Upgrade to WISMOlabs
Deeper branding and personalization, fresher data, better support.
Side‑by‑side specs show where WISMOlabs pulls ahead.
Full HTML/CSS/Liquid control
Limited template tweaks
Adaptive polling + push feeds
Mostly fixed polling
Modular add‑ons (returns, analytics)
Separate tools / higher tiers
White‑glove onboarding & CX experts
Ticket‑only, slower replies
750 + carriers including niche LTL
Less depth on regionals
Based on published specs for leading shipment‑tracking platforms.
Fewer tickets, fresher data, happier customers.
Ready to Deliver a Superior Post-Purchase Experience?
Stop just sending tracking numbers. Start delivering confidence, building loyalty, and growing your business.
See how WISMOlabs can transform your post-purchase journey from a cost center into a revenue driver.
See how WISMOlabs can transform your post-purchase journey from a cost center into a revenue driver.
Related Products & Features
Track orders across 750+ global carriers in real time, giving your team and customers full visibility from checkout to delivery.
Send proactive email, SMS, push, and webhook updates that keep customers informed at every step.
Turn order tracking into a branded experience with pixel perfect crafted pages that showcase your products and messaging in your brand's voice.
Reduce support requests by letting customers instantly check their own order and delivery status.
Deliver tailored post-purchase messages based on order details, customer behavior, and preferences.
Build trust by identifying possible delays early and communicating them before customers need to ask.
Connect seamlessly with tools like Klaviyo, Gorgias, Yotpo, Fera, and Trustpilot for unified customer engagement.
Simplify returns with an easy, self-service experience that keeps customers satisfied and loyal.
See how messages perform with insights into open rates, clicks, and customer engagement.
Analyze shipping performance, spot bottlenecks, and measure carrier or 3PL efficiency.
Your Tracking Questions, Answered
It provides customers with a single, accurate source of truth for their order status, which they can check anytime. Proactive notifications for key milestones (like ‘shipped,’ ‘out for delivery,’ or delays) answer questions before they are asked, significantly reducing “Where Is My Order?” inquiries.
Our platform specializes in consolidating tracking data. When a package is handed from a primary carrier to a last-mile courier in another country, we capture and unify those events into one seamless timeline. This prevents information gaps and ensures the customer always sees the correct status.
Yes. Our platform is built for seamless integration. Tracking and delivery events can trigger workflows in platforms like Klaviyo, Gorgias, and others, allowing you to send highly personalized messages, request reviews at the perfect moment, and provide your support team with full delivery context.
Our white-glove setup ensures you can be live in under two weeks. We handle the technical integration so you can start seeing a reduction in WISMO calls and an improvement in customer satisfaction right away.