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Real‑Time Shipment Tracking for Ecommerce.

See Every Order, Every Mile.
750 + Carriers. Zero blind spots.

Go beyond basic tracking with real-time, multi-carrier visibility that builds customer trust and reduces support tickets. WISMOlabs transforms anxious “Where Is My Order?” inquiries into opportunities for brand engagement and loyalty.

"Where Is My Order?" Is More Than a Question.
It's a Threat to Your Bottom Line.

WISMO calls drain support budgets
Late‑delivery surprises wreck trust
Limited shipment visibility slows teams
Every time a customer has to ask for an update, your brand experience suffers. Lack of clear, timely, and accurate tracking information doesn’t just overwhelm your support team; it erodes trust, discourages repeat purchases, and leads to negative reviews. In today’s competitive market, shipment visibility isn’t a feature-it’s foundational to customer retention.
82% of consumers want proactive updates during the fulfillment and delivery process. [source]

Deliver Confidence, Not Just Packages

WISMOlabs provides a centralized, real-time view of every shipment, from warehouse to doorstep. By aggregating data from over 750 global carriers, we ensure you and your customers always have the most accurate, up-to-the-minute information.

Flawless Global & Multi-Carrier Tracking

Eliminate customer confusion on complex international shipments. For orders involving multiple carriers, WISMOlabs consolidates all tracking events into a single, easy-to-understand timeline, ensuring the last-mile carrier’s data is always accurate and visible.

Proactive, Not Reactive, Communication

Don’t wait for customers to come to you with problems. Our platform allows you to identify potential delays and proactively communicate with customers. This transparency turns a potential negative experience into a moment of trust-building.

Reduce WISMO Inquiries by up to 95%

Empower customers with self-service tracking that gives them the answers they need, when they need them. By providing a single, reliable source of information, our clients drastically reduce the volume of costly “Where Is My Order?” calls and emails.

How WISMOlabs Helps You Stay Ahead

Accurate close to real‑time data ≠ marketing spin – it’s engineering.

Our commitment to accuracy is built on a sophisticated, multi-pronged data strategy. We combine direct carrier integrations with intelligent logic to ensure the information you and your customers see is always the most current and reliable.

Direct‑Push Feeds

or many carriers, we use direct-push feeds (webhooks) so that tracking data hits the WISMOlabs platform the instant the carrier logs a new event. There is no lag.

Smart Adaptive Polling

Where direct push isn’t available, we poll carriers for new information. Our system is intelligent—it polls less frequently early in the journey and increases the rate as the package nears its destination, with updates as often as every 15 minutes in the last-mile stage.

Multi-Carrier Handoffs

We watch each leg. If a package changes carrier, tracking continues seamlessly.

It’s Not Just Tracking. It’s an Intelligent, Revenue-Generating Engine.

he time between a customer clicking “buy” and their order arriving is your most valuable opportunity for engagement. Most tracking solutions ignore this. We turn it into your highest-performing marketing channel.

Actionable, Integrated Tracking Events

Our tracking data isn’t just for display – it’s an engine for action. Native integrations with Klaviyo, Gorgias, Yotpo, and more mean that every tracking event-from “in transit” to “delivered” – can trigger powerful, automated workflows.

The Power of Segmentation

Why is our tracking so effective? Because it’s powered by a sophisticated segmentation engine. While competitors send generic updates, WISMOlabs allows you to tailor messages based on customer value, location, order history, and more, making every communication relevant.

Unified & Accurate Data

We cleanse and unify data from multiple carriers to present a single, easy-to-follow journey for every package, eliminating the confusion of multi-carrier handoffs and messy, inconsistent carrier statuses.

Business outcomes

Eliminate Customer Anxiety and Slash Support Costs

Proactive, accurate tracking provides the answers customers need, before they even ask.
shipment tracking
95% fewer WISMO calls
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day…
Kyle

Kely Keehan

Senior Digital Marketing Strategist at Capezio

Upgrade to WISMOlabs

Deeper branding and personalization, fresher data, better support.

Side‑by‑side specs show where WISMOlabs pulls ahead.

WISMOlabs

Typical tools

Full HTML/CSS/Liquid control

Limited template tweaks

Adaptive polling + push feeds

Mostly fixed polling

Modular add‑ons (returns, analytics)

Separate tools / higher tiers

White‑glove onboarding & CX experts

Ticket‑only, slower replies

750 + carriers including niche LTL

Less depth on regionals

Based on published specs for leading shipment‑tracking platforms.

Fewer tickets, fresher data, happier customers.

Ready to Deliver a Superior Post-Purchase Experience?

Stop just sending tracking numbers. Start delivering confidence, building loyalty, and growing your business.
See how WISMOlabs can transform your post-purchase journey from a cost center into a revenue driver.

Your Tracking Questions, Answered

It provides customers with a single, accurate source of truth for their order status, which they can check anytime. Proactive notifications for key milestones (like ‘shipped,’ ‘out for delivery,’ or delays) answer questions before they are asked, significantly reducing “Where Is My Order?” inquiries.
Our platform specializes in consolidating tracking data. When a package is handed from a primary carrier to a last-mile courier in another country, we capture and unify those events into one seamless timeline. This prevents information gaps and ensures the customer always sees the correct status.
Yes. Our platform is built for seamless integration. Tracking and delivery events can trigger workflows in platforms like Klaviyo, Gorgias, and others, allowing you to send highly personalized messages, request reviews at the perfect moment, and provide your support team with full delivery context.
Our white-glove setup ensures you can be live in under two weeks. We handle the technical integration so you can start seeing a reduction in WISMO calls and an improvement in customer satisfaction right away.

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