WISMOlabs - post purchase experience solution and ecommerce returns
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Reduce WISMO calls.

A software platform that offers order tracking and proactive communication solutions to help reduce “Where is my order” calls by 70 to 95%.
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Order status and shipping tracking

An online order tracking system that let customers check the status of their orders in real time. This means that customers can access the information they need without having to call customer service
Shipment tracking software: How it works

Shipping and Delivery Notifications

Send customizable delivery notifications for customers through email, SMS, push, webhooks, Klaviyo and more.

Offer branded, context-aware updates on their order status, from order to delivery when things go well, and offer proactive communications during shipping delays, shipment running late, failed deliveries or other customer service risks events. This proactive approach reduces the need for customer service inquiries and alleviates customer friction.

Optimize Customer Engagement with Real-Time Order and Shipping Tracking Notifications

Proactive communication

Communicate proactively with customers by sending timely updates throughout the post-purchase journey.

Notify them about every step — from shipping progress and out-for-delivery alerts to delivery confirmations. Importantly, during wide selection configurable service disruptions like shipping delays, lost or stuck shipments, or failed deliveries, promptly send alerts to inform and reassure. This approach not only boosts customer satisfaction but also cuts down on service inquiries by addressing issues before they escalate.

Shipment tracking Customer service Risks: Analytics Dashboard Insights from WISMOlabs
95%
WISMOlabs provides an overall reduction of WISMO calls by 75 to 95%.
Capterra 5 stars best rating amongst post-purchase platforms
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
Chris Colinsky
Chris ColinskyCTO
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Abby Bartholomew
Abby BartholomewCo-Creator
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Andrew Bailey
Andrew BaileyIntegrations Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Jason Adams
Jason AdamsLabel Manager
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
Randall Hidajat
Randall HidajatDirector of Customer Support
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Eli Cassis
Eli CassisSenior Manager of Digital Marketing
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Joshua Hancik
Joshua HancikeCommerce Expert & Solution Architect
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
dibruno
Shai HalperinManager
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
Tripp Coggins
Tripp CogginsPresident
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Ankush Thakur
Ankush ThakurDigital Project Manager
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Tim Luff
Tim LuffeCommerce Systems Manager
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Trevor Funderburk
Trevor FunderburkDirector of eCommerce
Implementation was rather easy and effortless. The overall product is user friendly.
Dewey Doan
Dewey DoanChief Executive Officer
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
Nina Hadži-Antich
Nina Hadži-AntichDirector of Customer Experience

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