WISMOlabs - post purchase experience solution and ecommerce returns
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Reduce WISMO Calls.

A software platform that offers order tracking and proactive communication solutions to help reduce “Where is my order” calls by 70 to 95%.
Seamless Order Tracking System Overview by WISMOlabs

Order tracking

An online order tracking system that let customers check the status of their orders in real time. This means that customers can access the information they need without having to call customer service

Delivery notifications

Send customizable delivery notifications for customers through email, SMS, push, and Klaviyo.

Offer branded, context-aware updates on their order status, from order to delivery when things go well, and offer proactive communications during shipping delays, shipment running late, failed deliveries or other customer service risks events. This proactive approach reduces the need for customer service inquiries and alleviates customer friction.

Optimize Customer Engagement with Real-Time Order and Shipping Tracking Notifications
reduce WISMO calls with proactive communications

Proactive communication

Communicate proactively with customers by sending timely updates throughout the post-purchase journey.

Notify them about every step — from shipping progress and out-for-delivery alerts to delivery confirmations. Importantly, during wide selection configurable service disruptions like shipping delays, lost or stuck shipments, or failed deliveries, promptly send alerts to inform and reassure. This approach not only boosts customer satisfaction but also cuts down on service inquiries by addressing issues before they escalate.

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WISMOlabs provides an overall reduction of WISMO calls by 75 to 95%

Our customers say it best

Getting 0 to 2 calls each day instead of 90. Over 90% reduction in WISMO calls.
Kyle KeehanSenior Digital Marketing Strategist, Capezio
Our CSRs rave about WISMOlabs, just as our customers do to them.
Andrew BaileyIntegration Manager, Word Wide Golf
Customer service requests for tracking info are down.
Joshua HancikDirector, Ella Paradis
Customer experience improved with a great reduction in call volume.
Shai HalperinSenior Web & Digital Marketing Manager, DiBruno
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