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Post-Purchase Product Suite
Modular Capabilities for Tracking, Messaging, and Post-Purchase Control
WISMOlabs gives ecommerce teams a modular product suite to manage what happens between checkout and delivery. Explore the capabilities that power branded tracking, intelligent notifications, self-service, personalization, and analytics.
New to the category? Start with our guide to post-purchase experience, then explore the capabilities below.
Core Visibility and Communication Capabilities
These capabilities cover the operational foundation of the post-purchase journey: tracking visibility, proactive messaging, branded status pages, and self-service order lookup.
Shipment Tracking Across 750+ Carriers
Track every shipment across 750+ global carriers with a single source of truth for your team and your customers.
Intelligent Shipment Notifications
Send email, SMS, push, and webhook updates based on shipment context, customer context, and timing.
Branded Tracking Pages
Replace generic carrier pages with branded, on-domain tracking experiences that reduce confusion and keep customers engaged.
Customer Self-Service Tracking
Let customers check order and delivery status on their own so support can focus on exceptions instead of routine status requests.
Personalization, Marketing, and Analytics
Turn every post-purchase touchpoint into a revenue-generating opportunity. Go beyond simple tracking updates and use our engagement engine to deliver personalized messages, predict delays, streamline returns, and build lasting customer relationships that drive repeat purchases.
Post-Purchase Marketing & Personalization
Run segmented, context-aware campaigns during the post-purchase window to drive repeat purchases, loyalty, and revenue.
Predict Delivery Delays
Proactively identify & communicate potential delivery delays, building trust.
CRM & Marketing Platform Integrations
Connect with Klaviyo, Gorgias, Yotpo, Fera, Trustpilot & more.
Return Automation
Streamline returns with a seamless self-serve experience for customers.
Analytics & Optimization
Make data-driven decisions to enhance your post-purchase strategy and operational efficiency. Track customer engagement with notifications, monitor carrier performance, and identify logistical gaps to continuously refine your delivery experience.
Platform Architecture and Workflow
Understand how all the pieces of the WISMOlabs platform connect to deliver powerful results. From a seamless, white-glove setup to a fully integrated post-purchase experience, we make it easy to get started.
Need to Reduce WISMO?
If your biggest post-purchase problem is support volume, start with the WISMO pages. They explain the problem, quantify the cost, and show how smarter post-purchase logic reduces repetitive order-status contacts.
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 15-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for order and shipping tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple shipping tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-purchase notification emails, delighting our clients.
I would highly recommend WISMOlabs to anyone who wants a reliable and efficient order and shipment tracking tool and more.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
