Set The Right Expectation.

Provide accurate and up-to-date information about the order even when no information is available from the carrier.

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Real-Time Order Status & Shipping Tracking

WISMOlabs integrates with various shipping carriers to provide real-time tracking information on customers’ orders. This enables retailers to keep their customers informed of the status of their orders, including any delays or changes in delivery times.

reduce WSIMO calls with order tracking

Shipping Notifications & Delivery Alerts

Send automated shipping notifications to customers via SMS or email, keeping them informed of the status of their order and providing them with an estimated delivery date.

Reduce WISMO with shipment notifications

Order Status Updates

Proactively communicate order status updates to your customers with fully customizable messages. This includes updates on processing times,  fulfillment, shipment notifications, delivery times, and any other information that may be relevant to the customer.

reduce WISMO calls with proactive communications

EDD: Historical data + various data-sources

Even when no information is available from the carrier WISMOlabs can use historical data, the average time in transit, geolocation data, and manual configurations to help identify trends and set more accurate expectations.
Keeps your customers in the know
even when no infromation is available from the carrier.

The average consumer tracks their order 3 to 6 times.
Talk to them when they expects it and wants them the most.

Capterra 5 stars best rating amongst post-purchase platforms
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
Chris Colinsky
Chris ColinskyCTO
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Abby Bartholomew
Abby BartholomewCo-Creator
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Andrew Bailey
Andrew BaileyIntegrations Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Jason Adams
Jason AdamsLabel Manager
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
Randall Hidajat
Randall HidajatDirector of Customer Support
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Eli Cassis
Eli CassisSenior Manager of Digital Marketing
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Joshua Hancik
Joshua HancikeCommerce Expert & Solution Architect
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
dibruno
Shai HalperinManager
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
Tripp Coggins
Tripp CogginsPresident
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Ankush Thakur
Ankush ThakurDigital Project Manager
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Tim Luff
Tim LuffeCommerce Systems Manager
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Trevor Funderburk
Trevor FunderburkDirector of eCommerce
Implementation was rather easy and effortless. The overall product is user friendly.
Dewey Doan
Dewey DoanChief Executive Officer
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
Nina Hadži-Antich
Nina Hadži-AntichDirector of Customer Experience

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