Set The Right Expectation.
Provide accurate and up-to-date information about the order even when no information is available from the carrier.
Real-Time Order Status & Shipping Tracking
WISMOlabs integrates with various shipping carriers to provide real-time tracking information on customers’ orders. This enables retailers to keep their customers informed of the status of their orders, including any delays or changes in delivery times.
Shipping Notifications & Delivery Alerts
Send automated shipping notifications to customers via SMS or email, keeping them informed of the status of their order and providing them with an estimated delivery date.
Order Status Updates
Proactively communicate order status updates to your customers with fully customizable messages. This includes updates on processing times, fulfillment, shipment notifications, delivery times, and any other information that may be relevant to the customer.
EDD: Historical data + various data-sources
Even when no information is available from the carrier WISMOlabs can use historical data, the average time in transit, geolocation data, and manual configurations to help identify trends and set more accurate expectations.
Keeps your customers in the know
even when no infromation is available from the carrier.
even when no infromation is available from the carrier.
The average consumer tracks their order 3 to 6 times.
Talk to them when they expects it and wants them the most.
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’
Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 20-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
