From Delivery Delays to Customer Delight
Proactively Manage Every Shipment
The moment an order is placed, a new journey begins – one filled with potential risks and opportunities. A flawless delivery experience reinforces customer trust, while a single delay or miscommunication can erase it.
WISMOlabs transforms your post-purchase operations from a reactive, problem-solving function into a proactive, experience-enhancing engine that improves efficiency and customer satisfaction.
When the Delivery Experience Breaks Down
For operations and logistics teams, the “in-transit” phase is often a black box managed by third parties. This lack of control leads to significant operational headaches and customer frustration. Your team is likely struggling with:
Costly Delivery Exceptions
Unexpected delays, packages stuck in customs, failed delivery attempts, and damaged items create a flood of support tickets and require manual intervention to resolve.
Lack of Carrier Visibility
Juggling multiple carriers makes it impossible to get a clear, consolidated view of performance. Identifying systemic issues, like a specific carrier consistently underperforming in a certain region, becomes a manual, data-intensive chore.
The Post-Purchase Gap
Once a package ships, customers are often sent to confusing carrier messages, breaking the branded experience and leaving them in the dark if an issue arises.
Reputation Damage
Poor delivery experiences, especially without proactive communication, lead directly to negative reviews, public complaints, and customer churn, undermining your brand’s reputation.
Take Control with an Intelligent Delivery Experience Platform
WISMOlabs provides the tools and intelligence to bridge the post-purchase gap and actively manage the delivery journey. We empower your operations team to move from fighting fires to preventing them, turning potential problems into opportunities to build trust.
Predict and Prevent Problems Before They Escalate
Don’t wait for an angry customer to tell you a package is late. Our platform uses predictive analytics to identify potential delivery delays and other exceptions before they impact the customer. Get ahead of the problem, automatically trigger a notification to inform the customer, and manage their expectations, transforming a negative event into a positive, trust-building interaction.
Unify Multi-Carrier Tracking for Ultimate Clarity
Whether you ship with one carrier or dozens, WISMOlabs provides a single, unified source of truth. We normalize data from over 750+ carriers globally, ensuring you and your customers always see the most accurate, up-to-date tracking information. This is especially critical for complex international shipments where packages are handed off between multiple carriers, eliminating the confusion and incorrect information that frustrates customers.
Turn Exceptions into Opportunities with Segmented Communication
Every customer and every situation is unique. Instead of a one-size-fits-all “your package is delayed” message, WISMOlabs allows you to create hyper-targeted communication flows. Is a shipment for a VIP customer stuck in customs? Send a high-touch, reassuring email and open a proactive support ticket. Is an economy shipment experiencing a standard carrier lag? Send an automated, branded message explaining the short delay to set expectations and prevent a “Where is my order?” ticket.
Analyze and Optimize Your Logistics Performance
Gain actionable insights into your entire delivery ecosystem. Our analytics dashboards help you monitor delivery trends, track on-time performance by carrier, scan gaps, and identify recurring issues. Use this data to hold your 3PL and carrier partners accountable, optimize your shipping strategy, and make data-driven decisions that improve efficiency and reduce costs.
Key Features for Operational Excellence
Predictive Delivery Delays
Proactively identify and communicate potential shipment delays.
Carrier & Logistics Performance
Monitor delivery trends, scan gaps, and carrier efficiency with powerful analytics.
Intelligent Shipment Notifications
Keep customers informed with automated, segmented, and on-brand updates via email, SMS, and webhooks.
Branded Tracking Portal
Own the delivery moment with a custom-branded, on-domain tracking page that provides clarity and confidence.
Fewer Questions. Better Experience.
Leading e-commerce brands use WISMOlabs to increase operational efficiency, reduce customer support load, and transform their delivery experience into a competitive advantage.
The proactive experience
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
Trip Coggings
CEO at Coggins Promotional Advertising
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