Category: Customer Experience Articles

Direct to Consumer, or DTC, eCommerce businesses are a unique breed. While there are many advantages to cutting out the middleman in retail, the reality

Think about the last time you placed an online order. Did you check your orders status on a tracking page? Did you visit the tracking

TL;DR: A shipment notification is a message that tells a customer what is happening with an order after it leaves checkout. Shipment notifications can confirm

Do you ever wish you could get inside the mind of your customer? To know what they’re thinking or what makes them tick? Success in

If you use Shopify, you already know why it is the leading ecommerce platform in the English-speaking world. Millions of online retailers sell on Shopify

Customer acquisition and lead generation remain the main goals in ecommerce, but companies that want to remain profitable also focus on reducing customer churn and

How can you succeed in ecommerce? By curating the customer experience and getting customers to return. More commonly known as CX, customer experience is the

The ability to upsell and cross-sell products to existing customers is a great way to generate additional revenue and grow your ecommerce business. In fact,

With over 26 million ecommerce websites around the globe, there is a lot of competition among online retailers. So, what is the secret to running

When it comes to long term success in ecommerce it is just as important to retain customers as it is to acquire them. Getting repeat