How Online Shopping Affects Mental Health
We live in a world of online shoppers. This is due to people staying at home more often which has turned the population into a
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Category: Customer Experience Articles
Explore WISMOlabs articles for ecommerce teams improving post-purchase communication, shipment tracking visibility, branded delivery experiences, and customer support efficiency.
When Shipping Delays are Ok: Early eCommerce Alerts Still Keep Customers Happy
How to Keep Customers Happy with eCommerce Alerts! It brings a great feeling when you can keep a customer happy as their preferred online retailer.
Ecommerce order tracking: why it’s important to the customer experience
Did you know 82% of consumers want tracking to be provided by the seller? After a customer purchases from your online store, it’s important for them to
Reducing buyer’s remorse
Why the post purchase experience is an imperative part of instilling confidence in the customer’s journey One of the most important aspects of an ecommerce
Leveraging The Post Purchase Experience To Increase Customer Retention
Did you know that it’s 6-7 times more expensive to acquire a new customer than it is to keep a current customer? The way consumers
These 4 Communication Tips Will Increase Customer Retention
Communicate with your customers: Greet your customers with a smile, address them by their name, answer questions honestly, and ask them to come back again
4 Ways A Strong Brand Can Even The Playing Field For Your Business
Your brand is your most valuable asset. Every time a customer comes in contact with your brand equity either increases or decreases based on their
WISMOlabs Supercharges Salesforce Commerce Cloud with Post purchase Customer Experience Enhancements
WISMOlabs Supercharges with Post purchase Customer Experience Enhancements Salesforce Commerce Cloud is a cloud-based eCommerce platform that allows brands to create unified, intelligent digital commerce
Shopify Users Can Enhance Their Customers’ Experience with WISMOlabs Shopify Post purchase Platform
WISMOlabs Shopify post purchase platform Since its founding in 2004, Shopify has helped over one million retailers to operate and create a professional online businesses.
Top lessons from 2020 every ecommerce retailer should know to improve in 2021
Business challenges can provide us with an opportunity to learn, think of it as ecommerce retailer lessons, and 2020 was a challenging year. The resulting
Create trust with your customer – or else
eCommerce retailers strive to create a trusting relationship through communications and transparency that leads to brand loyalty and increased sales Open and constant communication is
Improve Your Delivery Dates Before Christmas Day
Improve Your Delivery Dates Before Christmas Day with WISMOlabs! What is your delivered by Christmas guaranteed cut-off date? This is the question every retailer asks