Total Annual Orders: ⓘTotal number of orders your store receives in a year.
Average Order Value: ⓘThe average dollar amount spent per order in your store.
$
eCommerce Conversion Rate: ⓘ Percentage of visitors who complete a purchase on your site. This reflects how effectively your website turns traffic into sales.
%
Total Yearly Support Tickets: ⓘThe total number of customer support requests your team handles annually.
Percentage of WISMO Calls: ⓘThe percentage of support tickets related to "Where Is My Order?" inquiries.
%
Cost per Ticket: ⓘThe average cost incurred to resolve each support ticket..