Branded Tracking Page
Optimize the Customer Journey with Last Mile Tracking Integration
While every step of the customer journey is important, the last mile is the most crucial and, often, the one we most remember. Getting your
Guides, Blog, News.
Insights on post-purchase experience and customer retention strategies, focusing on enhancing e-commerce customer interactions for improved brand loyalty and revenue…
Customer Experience
6 Shipping Challenges DTC eCommerce Businesses Face
Direct to Consumer, or DTC, eCommerce businesses are a unique breed. While there are many advantages to cutting out the middleman in retail, the reality
Customer Experience
Study Shows Consumers Are Addicted to Tracking Pages
Think about the last time you placed an online order. Did you check your orders status on a tracking page? Did you visit the tracking
Customer Experience
How Shipment Notifications Can Improve Your Customer Experience
Technology has brought about some amazing changes. We have at our fingertips more processing power than it took to put a man on the moon.
Customer Experience
How to Use Customer Insights to Amplify Post Purchase Experience
Do you ever wish you could get inside the mind of your customer? To know what they’re thinking or what makes them tick? Success in
Customer Experience
What is the best Shopify Order Tracking Solution for My Store?
If you use Shopify, you already know why it is the leading ecommerce platform in the English-speaking world. Millions of online retailers sell on Shopify
News and Events
Are You Ready For Cyber Monday? 4 eCommerce Tips for Merchants
For over 17 years consumers have been celebrating Cyber Monday, the first Monday after Thanksgiving, and making it one of the most successful single shopping
Customer Experience
WISMO Calls: What Causes Them and How to Reduce Them
By the time a customer calls you for an update on their order, it’s too late. Where Is My Order, or WISMO, calls represent up
Customer Experience
3 Ways to Manage After Sales in eCommerce
Customer acquisition and lead generation remain the main goals in ecommerce, but companies that want to remain profitable also focus on reducing customer churn and
Customer Experience
3 Post-Purchase Marketing Strategies That Boost ROI
Wouldn’t it be great if you could create an email marketing campaign with higher open rates and increased click-through percentage? You spend so much time
Customer Experience
Post Purchase CX Gap – 8 Strategies to improve CX in 2022
How can you succeed in ecommerce? By curating the customer experience and getting customers to return. More commonly known as CX, customer experience is the
Customer Experience
How to Upsell and Cross-Sell in eCommerce
The ability to upsell and cross-sell products to existing customers is a great way to generate additional revenue and grow your ecommerce business. In fact,
Customer Experience
Customer Retention – How do online stores retain customers?
With over 26 million ecommerce websites around the globe, there is a lot of competition among online retailers. So, what is the secret to running
Customer Experience
Customer Churn Rate: How to Measure and Mitigate It
When it comes to long term success in ecommerce it is just as important to retain customers as it is to acquire them. Getting repeat
Customer Experience
How to Improve Your Ecommerce Customer Journey
Today’s Ecommerce shopping is no longer just about sales transaction. In the early days of the internet, online shopping was simple: The visitor selected an
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’
Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day...
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 20-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
