Top 25 ecommerce category shifts amid covid-19 - WISMOlabs

WISMOlabs is continuing to monitor the dramatically shifting eCommerce landscape as many businesses temporarily close.

We compared year over year performance across dozens of verticals across hundreds of retailers.

Different verticals and business categories display an increase of over 600% amid COVID-19, while some suffer the losses. Businesses within the same vertical display different performance due to their marketing and messaging.

How does your business stack up with the trend?

WISMOlabs is an exceptional post-purchase marketing and customer experience platform that has increased repeat customer conversion rates by 70%, while reducing customer friction and eliminating where is my order calls. WISMOlabs are seeing 15-30X ROI while building customer loyalty through connecting with your customers when they are most receptive.

Contact us or learn more about how WISMOlabs delivers 15-30X ROI here.

Guides and solutions

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Explore the WISMOlabs post-purchase platform for shipment tracking, customer updates and engagement.
Post-purchase experience guide

Understand the stages after checkout and ways to improve delivery, support, returns and customer trust.

Customer Experience

Customer Retention Strategies for Online Stores

What is the secret to running a profitable ecommerce business? The answer for most online retailers is customer retention. Read about 6 customer retention strategies for your online store!
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How to Map the Post-Purchase Journey

Map the post-purchase journey from order confirmation through delivery, support and returns to identify friction and improve customer communication.
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Measure Post-Purchase Performance With CX Metrics

66% of online shoppers feel anxious after clicking “Buy”, so if we are not rigorously measuring post-purchase performance with the right CX metrics, we are leaving loyalty, revenue, and support costs to chance.