News and Events
How to Secure Your Magento Store: A Security Checklist
Magento is a highly secure eCommerce platform that has not faced significant security issues since 2020. With the acquisition by Adobe, Magento now benefits from
Guides, Blog, News.
Insights on post-purchase experience and customer retention strategies, focusing on enhancing e-commerce customer interactions for improved brand loyalty and revenue…
eCommerce Marketing
Global Shipping Visibility: Manage Shipping Tracking with Carriers Easily
Keeping track of shipments across multiple carriers can be tricky. But what if you could manage all carriers through one platform? Let’s look at how
News and Events
WISMOlabs Launches Magento 2 Extension to Transform Post-Purchase Experiences
Update: The current WISMOlabs Magento and Adobe Commerce extension is covered on our Magento shipment tracking and order notifications page, including compatibility, marketplace listing, branded
eCommerce logistics
Setting Up Automated Delivery Alerts in Magento with WISMOlabs
What You Need to Know For the current extension and marketplace details, see the WISMOlabs Magento order notifications and shipment tracking extension. Understanding WISMOlabs Integration
Integrations
Configuring WISMOlabs Real-Time Tracking Updates for Magento
What You Need to Know 91% of consumers actively track their packages (Komal Puri, 2024). Real-time tracking enhances customer engagement and satisfaction. Installing WISMOlabs can
eCommerce Marketing
Setting Up Post-Purchase Marketing in Magento
E-commerce success extends far beyond the initial sale. In the digital marketplace, what happens after a customer clicks “buy” can determine whether they become a
News and Events
Setting Up Post-Purchase Upsells in Magento: A Comprehensive Guide
In today’s competitive e-commerce landscape, maximizing revenue from existing customers is crucial for sustainable business growth. Post-purchase upselling has emerged as one of the most
Clients
Analyzing Customer Service Efficiency in Magento
What You Need to Know U.S. companies could save over $35 billion annually just by improving customer satisfaction. This staggering statistic highlights the vital importance
Compare
Best Shipment Tracking Platforms Compared for Ecommerce
TL;DR: Shipment tracking platforms help ecommerce teams give customers clear order status, delivery visibility, and post-purchase guidance across carriers. The strongest platforms do more than
Customer Experience
Ultimate Guide: Enable Magento Order & Shipping Tracking with WISMOlabs
Order Tracking: Understanding Magento Shipping Tracking and Post-Purchase Gaps Magento’s built-in order and shipping tracking features are limited and largely passive. For current product details,
News and Events
15 Ways to Improve Magento Shipping Tracking: A Strategic Guide for E-commerce Excellence
In today’s hyper-competitive e-commerce landscape, the ability to provide seamless order and shipping tracking isn’t just a luxury — it’s a critical differentiator that can
News and Events
Proactive Customer Service Strategies for Magento: Tools, Tips, and Trends
In today’s competitive e-commerce landscape, exceptional customer service serves as a critical differentiator for Magento merchants. Implementation of proactive customer service strategies drives customer loyalty
News and Events
Improving Magento Post-Purchase Experience with WISMOlabs Solutions
Providing a great post-purchase experience is really important for keeping customers happy and getting them to buy again. WISMOlabs has some cool tools to help
Customer Experience
Boost Subscription Box Success and reduce churn with Post-Purchase Analytics
The subscription box industry is growing fast. In 2021, it made $22.7 billion and might reach $65 billion by 2027. With so many companies joining
eCommerce Marketing
Top 5 Blockchain Solutions for WISMO Reduction in E-commerce
E-commerce businesses want to make customers happy and save money. One big problem they face is “Where Is My Order?” (WISMO) questions. These questions take
Kyle Keehan Senior Digital Marketing Strategist
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Chris Colinsky CTO
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
Abby Bartholomew Co-Creator
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Nelson Fisher Product Manager
In 6 months savings between platform fees, support costs and headcount are $250k annually.
Andrew Bailey Integrations Manager
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Noah Solomon Growth Marketing
In addition to a large decrease in customer inquiries around order status, we're seeing roughly 15-30x ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Jason Adams Label Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us. Killer customer support.
Randall Hidajat Director of Customer Support
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
Eli Cassis Senior Manager of Digital Marketing
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Joshua Hancik eCommerce Expert & Solution Architect
Customer service requests for order and shipping tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Shai Halperin Manager
Customer experience improved with a great reduction in call volume for simple shipping tracking requests or questions.
Tripp Coggins President
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-purchase notification emails, delighting our clients.
Ankush Thakur Digital Project Manager
I would highly recommend WISMOlabs to anyone who wants a reliable and efficient order and shipment tracking and notification tool and more.
Tim Luff eCommerce Systems Manager
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Trevor Funderburk Director of eCommerce
Easy setup and customization with help from the WISMOlabs team. It brings a branded experience to our tracking rather than going directly to the courier's website.
Dewey Doan Chief Executive Officer
Implementation was rather easy and effortless. The overall product is user friendly.
Nina Hadži-Antich Director of Customer Experience
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great support, great service.