As an online merchant, it’s important to provide a seamless and satisfactory post-purchase customer experience. However, it can be challenging to keep track of orders, manage customer inquiries, and offer personalized support to customers. This is where WISMOlabs comes in. WISMOlabs is a comprehensive post-purchase tracking and communication platform that helps merchants to optimize their Magento post-purchase process and improve customer experience to reduce WISMO calls, build brand loyalty, create additional branded touch-points and generate revenue thtough up-sell and cross-sell. In this article, we will discuss how WISMOlabs can help improve Magento magento shipment tracking.
What is WISMOlabs?
WISMOlabs is a post-purchase customer experience and communication platform that keeps customers informed about their orders’ status and proactively communicates with customers throughout the post-purchase process within the brands voice. The tool help merchants build brand loyalty, increase life time value, improve customer experience and reduce customer inquiries by providing real-time tracking and personalized communication.
Why use WISMOlabs for Magento commerce?
Magento commerce is a popular e-commerce platform used by businesses of all sizes. However, the platform does not offer a built-in post-purchase tracking and communication solution. This is where WISMOlabs comes in. By integrating WISMOlabs with Magento commerce, merchants can offer their customers a seamless and personalized post-purchase experience allowing enabling magento shipmen tracking which reduces the workload of their customer support team.
Key features of WISMOlabs.
WISMOlabs offers several features that can help merchants improve their post-purchase experience and increase customer satisfaction. The key features include:
Real-time order tracking.
WISMOlabs provides customers with real-time tracking information for their orders, including shipment status, location, and expected delivery date. Merchants can also use this feature to monitor their shipments’ progress and proactively address any issues that may arise.
Customized tracking pages.
WISMOlabs provides merchants with customized branded tracking pages. They including logos, colors, and fonts, integrate with third party add-ons and may be configured to vary depending on the customer segments, content of the order, current state of order and more. Merchants can also include promotional messages or offers on tracking pages to increase customer engagement and loyalty.
Personalized communication.
WISMOlabs allows merchants to send personalized communication messages to customers based on their order status or location. This feature can help merchants build stronger relationships with their customers and improve their overall experience.
Up-sell and cross-sell.
WISMOlabs enables merchants to include product recommendations, up-sell and cross-sell offers within tracking pages or communication messages, providing additional sales opportunities and enhancing customer loyalty.
How WISMOlabs improves Magento customer post-purchase experience.
Reduces customer friction.
By providing real-time tracking, proactive and personalized communication via email and SMS, WISMOlabs increases transparency and improves customers’ trust in the merchant. Customers feel more informed and empowered when they have access to up-to-date tracking information.
Improves customer satisfaction.
WISMOlabs improves customer experience by offering a seamless and personalized post-purchase experience. Proactive communication and transparency provided by the post-purchase platform lead to higher levels of customer satisfaction and brand loyalty.
Reduces customer order status and shipment inquiries (WISMO calls).
WISMOlabs reduces customer inquiries by providing customers with real-time tracking information and proactive communication. Customers are less likely to contact customer support for order updates or issues when they have access to up-to-date tracking information and personalized communication from the merchant.
Integrating WISMOlabs with Magento Commerce.
Integrating WISMOlabs with Magento Commerce is a straightforward process. WISMOlabs provides a plugin integration that can be easily installed on your Magento store. This plugin integration, also known as plug’n’play integration, is designed to work seamlessly with Magento Commerce, and it does not require any additional coding or technical expertise.
To integrate WISMOlabs with Magento Commerce, follow these simple steps:
- Sign up for a WISMOlabs account and log in to your account dashboard.
- Go to the Magento Integrations section and select Magento.
- Download the WISMOlabs plugin for Magento Commerce.
- Install the plugin on your Magento store.
- Connect your WISMOlabs account to the plugin using your API key.
- Configure the plugin settings based on your preferences.
Once you’ve completed these steps, the WISMOlabs plugin you will be able to start using its features to enhance your customers’ post-purchase experience.
Pricing and plans.
WISMOlabs offers a range of pricing plans to suit businesses of all sizes. The pricing is based on the number of monthly shipments and include all features. WISMOlabs also provides white-glove set-up service, training and unlimited customizations.
Customer success stories.
WISMOlabs has helped many magento merchants to improve their post-purchase experience and increase customer satisfaction. Capezio who implemented WISMOlabs saw a 90% reduction in customer order related inquiries and a 15X ROI in their post-purchase revenue through up-sell and cross-sell.
Frequently Asked Questions.
What is post-purchase experience?
Post-purchase experience refers to the customer experience after they have made a purchase, including order tracking, communication with the merchant, and customer support.
What are the benefits of WISMOlabs?
WISMOlabs provides real-time tracking, personalized communication via email and SMS, and customer analytics leading to increased transparency, higher customer satisfaction, and reduced customer inquiries.
How does WISMOlabs reduce customer inquiries?
WISMOlabs reduces customer inquiries by providing customers with real-time tracking information and proactive communication, reducing the need for customers to contact customer support for order updates or issues.
Can I customize tracking pages with WISMOlabs?
Yes, WISMOlabs allows a full customization of branded tracking pages, including promotional messages or offers to increase customer engagement and loyalty.
Conclusion.
Providing a seamless and satisfactory post-purchase experience is essential for any online merchant. WISMOlabs offers a comprehensive post-purchase order and Magento shipment tracking and communication solution that can help improve customer satisfaction and reduce customer inquiries. With features such as real-time tracking, customized tracking pages, personalized communication, and customer feedback management, WISMOlabs is an excellent tool for improving Magento commerce post-purchase experience.
