Improve Your Delivery Dates Before Christmas Day with WISMOlabs!
What is your delivered by Christmas guaranteed cut-off date? This is the question every retailer asks before the holiday shopping season starts. The importance of this decision cannot be understated. Set the date too late and customers receive their orders too late for Christmas Day and you could ruin someone’s Christmas, set the date too early and you will lose orders that could have been placed and delivered in time. Online retailers who guarantee their deliveries could end up losing thousands of dollars in refunds, credits, and lost customers.
And when your product takes additional time to manufacture or process before it ships, the customer is left wondering if they will receive their order in time; all because most post-purchase software only shows a delivery date only after their 3rd party shipper has picked it up. WISMOlabs is different. Fortunately, there is a way to reduce anxiety and increase the trust from your customers. The WISMOlabs Post Purchase Experience platform uses highly configurable enhanced by machine learning and AI-driven algorithms software to help you accurately predict the delivery date of an order – even before it has been picked up by the shipper.
The WISMOlabs predictive engine offers a functionality that gives the retailer:
- A HIGHER LEVEL OF ACCURACY
Reduce customer anxiety over whether their gift will arrive in time to wrap and place under the Christmas tree. You can modify delivery dates by product, geography, and even holiday delivery. Having more accurate delivery dates will keep your customer happy, increase customer loyalty, and generate repeat sales. - ESTIMATE ARRIVAL DATES BEFORE THE ORDER LEAVES THE WAREHOUSE
Customers demand immediate feedback when they purchase online. Instead of a frustrating “TBD” on the delivery date, you can give your customer a better-expected delivery date estimation. Your customer is informed the minute they place the order. Better information means greater brand loyalty, higher customer satisfaction, and greater brand engagement. - INTERACTIVE MAP
Customers can follow along and see the location of their order on the map. Knowing the current location of the order and the distance from the destination keeps the customer at ease about the delivery. Reduce WISMO Calls and uncertainty.
MANAGING CUSTOMER EXPECTATIONS WHEN CARRIERS CAN’T
Carriers may have multiple issues that can cause the delay of your customer shipments which will contribute to a bad customer experience. Our platform can keep your customers in the know about their shipments and give them the information they need when the carriers can’t, thus providing the best experience possible for your customers.
With the anxiety brought about by holiday shopping, WISMOlabs Post Purchase Experience platform will give your customer peace of mind with best in class accuracy and increase customer loyalty. And with a short implementation time, you can still have the functionality in time for Black Friday. Contact us today to find out how.
