Salesforce (SFCC) Order and Shipping Tracking, post-purchase Communication, Returns, and Marketing.
Unparalleled simplicity – the easiest post-purchase platform to integrate with Salesforce Commerce Cloud, offering seamless connectivity and a rapid setup process to elevate your customer experience in no time.
Easily transform Salesforce Commerce Cloud (SFCC) Post-Purchase Customer Journey.
WISMOlabs platform seamlessly integrates with Salesforce Commerce Cloud to deliver exceptional communication, proactive issue resolution, and personalized engagement, elevating satisfaction and loyalty at every touchpoint.
Real-time shipment tracking
Upsell/Cross-sell during post-purchase
Transactional messages via SMS
Shipping notifications
Limited branding, no upsell/cross sell. Limited information.
Out for Delivery notifications
Delivered notifications
Late Shipment notifications
Undelivered/Returned to Sender notifications
Enhance Salesforce Commerce Cloud Shipping Notifications
Effortless integration with Salesforce Commerce Cloud (SFCC) to elevate your customer experience by providing real-time order updates and delivery notifications. The seamless integration of WISMOlabs ensures that your customers are consistently informed about their order statuses in real-time across all of shipment events via email, SMS, push or SFMC, enhancing satisfaction and trust in your brand.
Salesforce Shipping Tracking Pages
By providing accurate information and reducing customer support inquiries, WISMOlabs fosters customer loyalty and trust in your brand, creating a positive and dependable shopping experience for your valued customers. Experience the benefits of seamless customization and branding, effortless integration with diverse communication channels, and cost efficiency when using WISMOlabs for Salesforce Commerce Cloud.
Upsell, Cross Sell, Engage
Engage with different customer segments using tailored messages and offers and adapt your marketing strategies to support revenue growth and enhance customer loyalty. Optimize your marketing efforts with informed decision-making from comprehensive analytics insights into customer preferences and behaviors.
Real-Time Shipment and Order Tracking
Access near real-time information on the location and status of your customers’ shipments and proactively address any potential issues and ensure a smooth delivery experience. Optimize shipping process, reduce shipping-related support tickets and provide customers with timely and accurate updates on their orders. This enhanced experience leads to increased customer satisfaction and loyalty, ultimately driving revenue growth and profitability.
Maximize SalesForce Revenue, Cultivate Loyalty:
Elevate Your Bottom Line with an Unforgettable Post-Purchase Experience!
Our numbers talk
15-30
X
upto
12
+
75-95% WISMO Call Reduction
Incremental ROI from Repeat Sales.
Extra Touch Points.
Talk to a real human
Get the gist of WISMOlabs with a guided, B.S.-free tour.
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
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WISMOlabs simplifies post-purchase updates for Salesforce Commerce Cloud stores, increasing trust and brand loyalty while reducing order inquiries and boosting revenue.
WISMOlabs cuts down WISMO calls by offering customers live shipment updates and active communication during delivery, keeping them informed via email, SMS and tracking portals through retailers voice and lessening the need to ask support for order information.
WISMOlabs offers various features for Salesforce Commerce Cloud stores, including:
- Real-time shipment tracking: Keeps customers updated on their order status, reducing inquiries.
- Proactive communication: Sends timely notifications throughout the delivery process to keep customers informed.
- Customizable notifications: Allows stores to tailor messages and branding for a consistent experience.
- Reduced WISMO calls: Minimizes customer inquiries by providing regular order updates.
- Increased brand loyalty: Builds trust with customers through transparent communication, leading to repeat business.
- Additional revenue generation: Offers opportunities to promote products or services within notifications.
These features help improve customer satisfaction and streamline post-purchase communication.
The branded tracking page for Salesforce Commerce Cloud (SFCC) is a customizable web page provided by WISMOlabs. It allows online stores to maintain consistent branding and messaging while displaying real-time shipment tracking information to customers. This promotes repeat sales, customer loyalty, and reduces the number of support tickets needed.
WISMOlabs provides marketing tools for Salesforce Commerce Cloud to help businesses send customized messages and offers to specific customer groups. In-depth analytics show customer likes and actions, helping retailers adjust their marketing plans for the best results.
WISMOlabs integrates with Salesforce Commerce Cloud (SFCC) stores using the Open Commerce API (OCAPI). This non-invasive method ensures a simple, hassle-free integration without needing any customization on the SFCC end. The OCAPI allows seamless communication between WISMOlabs and SFCC, making it easy for businesses to benefit from WISMOlabs’ features.