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Salesforce (SFCC) Order and Shipping Tracking, post-purchase Communication, Returns, and Marketing.

Unparalleled simplicity – the easiest post-purchase platform to integrate with Salesforce Commerce Cloud, offering seamless connectivity and a rapid setup process to elevate your customer experience in no time.

Transform Salesforce Commerce Cloud (SFCC) Post-Purchase Customer Journey.

WISMOlabs seamlessly integrates with Salesforce Commerce Cloud to deliver better communication, proactive issue resolution, and personalized engagement that help brands reduce WISMO calls while improving satisfaction and loyalty across the post-purchase journey.

Feature
Branded Tracking Page
Real-time shipment tracking
Upsell/Cross-sell during post-purchase
Transactional messages via SMS
Shipping notifications
Out for Delivery notifications
Delivered notifications
Late Shipment notifications
Undelivered/Returned to Sender notifications

Enhance Salesforce Commerce Cloud Shipping Notifications

Effortless integration with Salesforce Commerce Cloud (SFCC) to elevate your customer experience by providing real-time order updates and delivery notifications. The seamless integration of WISMOlabs ensures that your customers are consistently informed about their order statuses in real-time across all of shipment events via email, SMS, push or SFMC, enhancing satisfaction and trust in your brand.

Salesforce Shipping Tracking Pages

By providing accurate information and reducing customer support inquiries, WISMOlabs fosters customer loyalty and trust in your brand, creating a positive and dependable shopping experience for your valued customers. Experience the benefits of seamless customization and branding, effortless integration with diverse communication channels, and cost efficiency when using WISMOlabs for Salesforce Commerce Cloud.

Upsell, Cross Sell, Engage

Engage with different customer segments using tailored messages and offers and adapt your marketing strategies to support revenue growth and enhance customer loyalty. Optimize your marketing efforts with informed decision-making from comprehensive analytics insights into customer preferences and behaviors.

Real-Time Shipment and Order Tracking

Access near real-time information on the location and status of your customers’ shipments and proactively address any potential issues and ensure a smooth delivery experience. Optimize shipping process, reduce shipping-related support tickets and provide customers with timely and accurate updates on their orders. This enhanced experience leads to increased customer satisfaction and loyalty, ultimately driving revenue growth and profitability.

Maximize SalesForce Revenue, Cultivate Loyalty:

Elevate Your Bottom Line with an Unforgettable Post-Purchase Experience!

Our numbers talk

15-30

upto

70-90% WISMO Call Reduction

Incremental ROI from Repeat Sales.

Extra Touch Points.

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What is WISMOlabs for Salesforce Commerce Cloud?

WISMOlabs simplifies post-purchase updates for Salesforce Commerce Cloud stores, increasing trust and brand loyalty while reducing order inquiries and boosting revenue.

How does WISMOlabs help reduce WISMO calls?

WISMOlabs cuts down WISMO calls by offering customers live shipment updates and active communication during delivery, keeping them informed via email, SMS and tracking portals through retailers voice and lessening the need to ask support for order information.

What features does WISMOlabs offer for SFCC stores?

WISMOlabs offers various features for Salesforce Commerce Cloud stores, including:

Real-time shipment tracking: Keeps customers updated on their order status, reducing inquiries.
Proactive communication: Sends timely notifications throughout the delivery process to keep customers informed.
Customizable notifications: Allows stores to tailor messages and branding for a consistent experience.
Reduced WISMO calls: Minimizes customer inquiries by providing regular order updates.
Increased brand loyalty: Builds trust with customers through transparent communication, leading to repeat business.
Additional revenue generation: Offers opportunities to promote products or services within notifications.

These features help improve customer satisfaction and streamline post-purchase communication.

How does the branded tracking page work?

The branded tracking page for Salesforce Commerce Cloud (SFCC) is a customizable web page provided by WISMOlabs. It allows online stores to maintain consistent branding and messaging while displaying real-time shipment tracking information to customers. This promotes repeat sales, customer loyalty, and reduces the number of support tickets needed.

How does WISMOlabs help with post-purchase marketing?

WISMOlabs provides marketing tools for Salesforce Commerce Cloud to help businesses send customized messages and offers to specific customer groups. In-depth analytics show customer likes and actions, helping retailers adjust their marketing plans for the best results.

How does WISMOlabs connects with a Salesforce Commerce Cloud store?

WISMOlabs integrates with Salesforce Commerce Cloud (SFCC) stores using the Open Commerce API (OCAPI). This non-invasive method ensures a simple, hassle-free integration without needing any customization on the SFCC end. The OCAPI allows seamless communication between WISMOlabs and SFCC, making it easy for businesses to benefit from WISMOlabs’ features.