eCommerce logistics
How To Use Data Analytics For Shipment Tracking
In today’s fast-paced logistics world, data analytics has become an indispensable tool for improving shipment tracking. Let’s explore seven powerful ways to harness the power
Guides, Blog, News.
Insights on post-purchase experience and customer retention strategies, focusing on enhancing e-commerce customer interactions for improved brand loyalty and revenue…
Customer Experience
Best Practices In 2024 For Communication During Shipping
In today’s fast-paced e-commerce landscape, effective communication during shipping is crucial for customer satisfaction and business success. Let’s explore the top 6 best practices for
Comparative Analysis
7 Powerful Techniques to Gauge Post-Purchase Satisfaction
In the competitive world of e-commerce, understanding customer satisfaction after purchase is crucial for long-term success. By implementing effective measurement techniques, businesses can gain valuable
Customer Experience
A Guide to Selecting the Right Shipment Tracking Software for Different Types of Businesses
In today’s competitive market, choosing the best shipment tracking software is crucial for enhancing customer satisfaction and post purchase experience, and optimizing logistics. Whether you’re
News and Events
Ensuring a Seamless Transition: WISMOlabs Customers are Ready for Klaviyo API Deprecation
As part of our commitment to delivering a superior post-purchase experience, we at WISMOlabs have been working diligently behind the scenes to prepare for a
eCommerce logistics
Shipment Tracking Software: How It Works
Understanding shipment tracking software involves appreciating the backbone technologies that facilitate seamless logistics operations. The intricacies of shipment tracking software, requires diving deep into the
Customer Experience
Proactive Customer Service and Risk Mitigation
In today’s fast-paced e-commerce environment, proactive customer service is not just an option – it’s a necessity. We understand the critical role that proactive service
eCommerce logistics
Features & Benefits of Shipment Tracking Software
Shipment tracking software is a pivotal tool for businesses involved in shipping and logistics, providing crucial benefits that enhance operational performance and customer satisfaction. Key
Comparative Analysis
Overview of Shipping Tracking Software: Unlocking Efficiency in Modern Logistics
Shipping tracking software stands as a cornerstone in the intricate world of modern logistics, ensuring that every package’s journey from warehouse to doorstep is monitored
News and Events
WISMOlabs Enhances Post Purchase Experience Using Liquid Templates
A memorable post purchase experience is crucial for customer satisfaction and loyalty. As a leader in providing a highly customizable, personalized and optimized post-purchase experience,
Customer Experience
Elevating Magento Ecommerce with Proactive Customer Service
In the fast-paced realm of ecommerce, providing exceptional and even proactive customer service is paramount for Magento retailers looking to differentiate themselves in a crowded
News and Events
eCommerce returns for any eCommerce retailer
Fragmentation of eCommerce industry The ecommerce industry is characterized by a myriad of niche centric ecommerce platforms, each with its unique features and user base.
Customer Experience
How Size Charts Reduce eCommerce Returns while Transforming the Customer Experience
Introduction Navigating the world of e-commerce, size charts stand as a beacon of guidance for customers. The absence of physical fitting rooms in online shopping
News and Events
Boost Your Customer Service: WISMOlabs introduces self-serve order tracking link
As a retail eCommerce director of customer service, you are aware of the importance of offering a seamless and user-friendly experience to your customers at
News and Events
Cross Country Freight Tracking – Customer Satisfaction Through Transparency
In the fast-paced world of eCommerce, where the difference between winning and losing a customer can hinge on the shipping experience, WISMOlabs is announcing its
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’
Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day...
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 20-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
