Customer Experience
Leveraging Customer Data for Personalized Order Tracking
In today’s e-commerce world, customers want more than just a tracking number. They want to know exactly where their order is and when it will arrive. By
Guides, Blog, News.
Insights on post-purchase experience and customer retention strategies, focusing on enhancing e-commerce customer interactions for improved brand loyalty and revenue…
eCommerce logistics
Mastering Customs Hurdles in Global E-commerce Shipping
In today’s interconnected digital marketplace, global e-commerce represents unprecedented opportunities for businesses of all sizes. However, navigating the complex maze of international customs regulations can
eCommerce Marketing
10 Ways to Boost Sales with Order Tracking Cross-Selling
Order tracking pages can help increase sales and make customers happier. Let’s look at how to use these pages to sell more products and make
eCommerce Marketing
Boost Loyalty: 5 Personalized Post-Purchase Strategies
Customer loyalty is really important for businesses, especially during busy times. Let’s look at five ways to make customers want to come back by using
eCommerce Marketing
Top Post-Purchase Analytics Platforms for E-commerce in 2025
Understanding customer behavior after a purchase is important for e-commerce businesses to grow. Post-purchase analytics platforms help businesses improve customer retention and increase lifetime value.
eCommerce Marketing
Top 10 Self-Service Return Portals for E-commerce Success
In today’s e-commerce world, providing a smooth returns process is crucial for customer satisfaction and business success. Self-service return portals have become important for online
eCommerce Marketing
NLP Revolutionizes Shipping Customer Support
Natural Language Processing (NLP) is changing how shipping companies handle customer support. This technology helps businesses understand and answer customer questions faster and better. By
eCommerce Marketing
Boost Sales: Top Post-Purchase Upselling Techniques for E-commerce
Post-purchase upselling can really help your online store make more money. It’s when you offer customers extra products or upgrades after they’ve already bought something.
News and Events
Slash WISMO Calls: 7 Smart Multi-Carrier Communication Tactics
WISMO calls, short for “Where Is My Order?”, can be a real headache for online stores. These customer inquiries about order status can eat up
Branded Tracking Page
Boosting E-commerce Success: The ROI of Advanced Order Tracking
Introduction: The Importance of Order Tracking in E-commerce E-commerce order tracking is the process of keeping tabs on a customer’s purchase from the moment they
Comparative Analysis
Boosting Customer Loyalty: 8 Ways WISMO Reduction Impacts Your Business
WISMO (Where Is My Order?) questions can be a real problem for online stores. Let’s explore how reducing these questions can make your customers happier
eCommerce Marketing
Boost Sales: Integrate Post-Purchase Marketing with WISMO Strategies
WISMO means “Where Is My Order?”. It’s when customers ask about their orders after buying something. This might seem small, but it’s really important. How
eCommerce Marketing
Top 5 Proactive Delivery Alert Tools for E-commerce Success
In today’s online shopping world, keeping customers informed about their orders is very important. Proactive delivery alerts are messages that tell shoppers what’s happening with
Comparative Analysis
Real-Time Tracking Meets Marketing Automation: A Comprehensive Guide
Real-time tracking has become really important in online shopping. It’s not just about knowing where your package is; it’s about making customers happier. Let’s look
eCommerce logistics
Boost Your Ecommerce ROI with WISMOlabs
Online shopping success depends on keeping customers happy. One way to do this is by answering the question “Where Is My Order?” quickly. WISMO Labs
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’
Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 15-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-shipment notification emails, delighting our clients.
I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
