News and Events
Are You Ready For Cyber Monday? 4 eCommerce Tips for Merchants
For over 17 years consumers have been celebrating Cyber Monday, the first Monday after Thanksgiving, and making it one of the most successful single shopping
Guides, Blog, News
Insights on post-purchase experience and customer retention strategies, focusing on enhancing e-commerce customer interactions for improved brand loyalty and revenue.
Customer Experience
WISMO Calls: What Causes Them and How to Reduce Them
By the time a customer calls you for an update on their order, it’s too late. Where Is My Order, or WISMO, calls represent up
Customer Experience
3 Ways to Manage After Sales in eCommerce
Customer acquisition and lead generation remain the main goals in ecommerce, but companies that want to remain profitable also focus on reducing customer churn and
Customer Experience
3 Post-Purchase Marketing Strategies That Boost ROI
Wouldn’t it be great if you could create an email marketing campaign with higher open rates and increased click-through percentage? You spend so much time
Customer Experience
Post Purchase CX Gap – 8 Strategies to improve CX in 2022
How can you succeed in ecommerce? By curating the customer experience and getting customers to return. More commonly known as CX, customer experience is the
Customer Experience
How to Upsell and Cross-Sell in eCommerce
The ability to upsell and cross-sell products to existing customers is a great way to generate additional revenue and grow your ecommerce business. In fact,
Customer Experience
Customer Retention – How do online stores retain customers?
With over 26 million ecommerce websites around the globe, there is a lot of competition among online retailers. So, what is the secret to running
Customer Experience
Customer Churn Rate: How to Measure and Mitigate It
When it comes to long term success in ecommerce it is just as important to retain customers as it is to acquire them. Getting repeat
Customer Experience
How to Improve Your Ecommerce Customer Journey
Today’s Ecommerce shopping is no longer just about sales transaction. In the early days of the internet, online shopping was simple: The visitor selected an
Customer Experience
5 ways to Improve Customer Loyalty with Branded Tracking Pages
Shoppers don’t buy from companies; they buy from people. The websites we most visit and trust have a voice and personality that resonates with our
Customer Experience
Customer Retention and the Customer Journey
By now, a lot of us have become savvy online shoppers. We’re familiar with Google searches, cookies, shopping carts and order tracking. We even have
Customer Experience
What is a Delivery Exception and How to Handle Them
As successful ecommerce retailers, we make sure our customers have the best experience on our site. We craft our brand carefully to provide memorable experiences
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