WISMOlabs - post purchase experience solution and ecommerce returns
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Shopify

Better Post-Purchase Experience for Shopify and Shopify Plus.

Keep all customers informed during post-purchase and returns, even with carriers/shipping delays and up-sell and cross-sell without being salesy during the time when they are most receptive to your offers.

Dramatically Improve Your Shopify Buyers' Post-Purchase Journey.

Shopify and Shopify Plus out of the box has some order tracking and post-purchase communications. Take it to whole new level with additional communication, up-sell and cross-sell functionality, additional touch points when it is important to your customers. Build brand loyalty when logistics are smooth and become a champion when things don’t go according to plan.

Shopify
Shopify with WISMOlabs

Branded Tracking Page

Limited branding, upsell/cross sell. Some information from the carrier, if available.

Fully customizable, with up-sell/cross-sell, humanized messaging from the carrier.

Branded eCommerce Returns Automation

Real-time shipment tracking

Upsell/Cross-sell during post-purchase

Limited branding, upsell/cross sell. Some information from the carrier, if available.

Limited branding, upsell/cross sell. Some information from the carrier, if available.

Transactional messages via SMS

Shipping notifications

Out for Delivery notifications

Delivered notifications

Late Shipment notifications

Undelivered/Returned to Sender notifications

Failed delivery attempt

Exceptions

Entire spectrum of post-purchase notifications

Keep your customers informed with real-time updates on their orders. Add late shipment, exceptions, and failed delivery notifications and improve the timing of shipped, out-for-delivery, and delivered messages. Don’t let your customers wonder about the status of their orders – give them the peace of mind they deserve with timely and accurate order status updates.

Take Your Shopify Tracking Page To The Next Level

Average customer tracks their order 3-6 times after the purchase making the tracking page an essential resource. Fully personalized and contextual WISMOlab’s Shopify branded page drives repeat sales, enhances customer loyalty, educates clients, and minimizes support tickets. Integration with social channels, support systems, marketing, and review platforms improves the efficiency of your entire technology stack.

Post-Purchase Marketing in Shopify and Shopify Plus

Tell a story your customer will engage with. Robust marketing tools help you break your customers into different segments and display different marketing and other messages to different customers at different times. , Optimize your marketing efforts for enhanced revenue and improved customer loyalty with detailed post-purchase customer behavior analytics.

Shopify and Shopify Plus Returns Automation

Enhances customer convenience and significantly reduce support and shipping costs. Seamlessly integrate with eCommerce platforms and logistics networks, with a range of label options including QR code scanning, pre-included labels, or cost-effective shipping labels.

Real-Time Shipment Tracking

Near real-time information on the location and status of all orders ensures a smooth delivery experience. Stay informed, optimize your shipping process, and provide customers with an enhanced experience, increasing customer satisfaction and loyalty.

Maximize Revenue, Cultivate Loyalty: Elevate Your Bottom Line with an Unforgettable Post-Purchase Experience!
Our numbers talk
0%
15-30x
upto12+

75-95% WISMO Call Reduction.

Incremental ROI from Repeat Sales.

Extra Touch Points.

Free Trial

5 star rating

review and ratings
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us...
Chris ColinskyCTO
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Abby BartholomewCo-Creator
I truly believe that WISMO is the best post-purchase solution on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Andrew BaileyIntegrations Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Jason AdamsLabel Manager
I get responses to my questions extremely quickly. The team is extremely proactive in informing me with what I need to worry about in the future in order to better take advantage of the platform. Awesome customer experience, and so many possibilities.
Randall HidajatDirector of Customer Support
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