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Better Post-Purchase Experience for Shopify
Keep all customers informed during post-purchase and returns, even with carriers/shipping delays and up-sell and cross-sell without being salesy during the time when they are most receptive to your offers.
Dramatically Improve Your Shopify Buyers' Post-Purchase Journey.
Shopify and Shopify Plus provide standard shipping notifications and an order status page. Merchants run into gaps when carrier coverage is limited or tracking updates do not give customers enough clarity. WISMOlabs helps brands reduce WISMO calls with 750+ carrier integrations and proactive post-purchase communication that closes those gaps before customers contact support.
| Feature |  | |
|---|---|---|
| Branded Tracking Page | Some upsell/cross sell. Unprocessed information from the carrier, if available. Customizations may be difficult. | Fully customizable, with upsell/cross-sell, humanized messaging from the carrier. |
| Branded eCommerce Returns Automation | ||
| Real-time shipment tracking | ||
| Upsell/Cross-sell during post-purchase | Quick to set up and provides basic shipment updates with limited upsell opportunities. | Fully-branded, highly interactive post-purchase experience with advanced personalization and robust upsell features. |
| Transactional messages via SMS | ||
| Shipping notifications | ||
| Out for Delivery notifications | ||
| Delivered notifications | ||
| Late Shipment notifications | ||
| Undelivered/Returned to Sender notifications | ||
| Failed delivery attempt | ||
| Exceptions |
Tailored spectrum of shipment notifications
Keep your customers informed with real-time updates on their orders. Add late shipment, exceptions, and failed delivery notifications and improve the timing of shipped, out-for-delivery, and delivered messages. Don’t let your customers wonder about the status of their orders – give them the peace of mind they deserve with timely and accurate order status updates.
Take Your Shopify Tracking Page To The Next Level
Average customer tracks their order 3-6 times after the purchase making the tracking page an essential resource. Fully personalized and contextual WISMOlab’s Shopify branded page drives repeat sales, enhances customer loyalty, educates clients, and minimizes support tickets. Integration with social channels, support systems, marketing, and review platforms improves the efficiency of your entire technology stack.
Granular Marketing Automations in Post-purchase
Tell a story your customer will engage with. Robust marketing tools help you break your customers into different segments and display different marketing and other messages to different customers at different times. , Optimize your marketing efforts for enhanced revenue and improved customer loyalty with detailed post-purchase customer behavior analytics.
Shopify and Shopify Plus Returns Automation
Enhances customer convenience and significantly reduce support and shipping costs. Seamlessly integrate with eCommerce platforms and logistics networks, with a range of label options including QR code scanning, pre-included labels, or cost-effective shipping labels.
Real-Time Shipment Tracking
Near real-time information on the location and status of all orders ensures a smooth delivery experience. Stay informed, optimize your shipping process, and provide customers with an enhanced experience, increasing customer satisfaction and loyalty.
Maximize Shopify Revenue, Cultivate Loyalty:
Elevate Your Bottom Line with an Unforgettable Post-Purchase Experience!
Our numbers talk
15-30
X
upto
12
+
70-90% WISMO Call Reduction
Incremental ROI from Repeat Sales.
Extra Touch Points.
Talk to a real human
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