WISMOlabs - post purchase experience solution and ecommerce returns
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Post-purchase communication automation for BigCommerce

Build trust, reduce WISMO calls, increase brand loyalty, automate eCommerce returns, and generate additional revenue while keeping all customers informed.

Greatly Improve BigCommerce Customer Post-Purchase Experience.

WISMOlabs platform can help reduce “Where is my order” calls by providing customers with the information they need in real-time and by proactively curating and communicating with them throughout the outbound and return process, while improving LTV through incremental sales and building loyalty. 

BigCommerce

Branded Tracking Page

Branded eCommerce Returns Automation

Real-time shipment tracking

Upsell/Cross-sell during post-purchase

Transactional messages via SMS

Shipping notifications

Out for Delivery notifications

Delivered notifications

Late Shipment notifications

Undelivered/Returned to Sender notifications

BigCommerce Shipping Notifications

Stay connected with your customers through every step of their purchase journey. Keep your customers informed and engaged from purchase to delivery. The WISMOlabs BigCommerce shipping notification app provides comprehensive real-time updates, including order confirmation, shipment alerts, out for delivery notifications, delivery delays, failed delivery attempts, and return processing updates.
This proactive communication helps prevent confusion, builds trust, and fosters loyalty, offering your customers the reassurance and transparency they value.

Integrated Branded Tracking Page

Enhance your customers' shopping journey with WISMOlabs' BigCommerce branded tracking page. It's not just a tool for real-time updates on order status; it's an extension of your brand's experience. This seamless integration keeps customers informed, engaged, and connected to your brand, encouraging repeat purchases and fostering loyalty. Plus, it's an effective way to educate customers while significantly reducing support inquiries.

Personalization and Marketing

Target specific customer segments with personalized messages and offers. Tailor marketing strategy to drive revenue growth and improve customer loyalty. Detailed analytics provide businesses with insights into their customers’ preferences and behavior, allowing to maximize effectiveness. Make informed decisions and increase the value of your marketing investment.

BigCommerce Returns Automation

Target specific customer segments with personalized messages and offers. Tailor marketing strategy to drive revenue growth and improve customer loyalty. Detailed analytics provide businesses with insights into their customers’ preferences and behavior, allowing to maximize effectiveness. Make informed decisions and increase the value of your marketing investment.

Real-Time Shipment and Order Tracking

Access near real-time information on the location and status of your customers’ orders and proactively address any potential issues and ensure a smooth delivery experience. Optimize shipping process, reduce shipping-related support tickets and provide customers with timely and accurate updates on their orders. This enhanced experience leads to increased customer satisfaction and loyalty, ultimately driving revenue growth and profitability.

Maximize Revenue, Cultivate Loyalty: Elevate Your Bottom Line with an Unforgettable Post-Purchase Experience!
Our numbers talk
0%
15-30x
upto12+

75-95% WISMO Call Reduction

Incremental ROI from Repeat Sales.

Extra Touch Points.

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5 star rating

review and ratings
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us...
Chris ColinskyCTO
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Abby BartholomewCo-Creator
I truly believe that WISMO is the best post-purchase solution on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Andrew BaileyIntegrations Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Jason AdamsLabel Manager
I get responses to my questions extremely quickly. The team is extremely proactive in informing me with what I need to worry about in the future in order to better take advantage of the platform. Awesome customer experience, and so many possibilities.
Randall HidajatDirector of Customer Support
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WISMOlabs is a post-purchase communication automation solution designed for BigCommerce stores. It helps build trust, reduce WISMO (Where is my order?) calls, increase brand loyalty, and generate additional revenue while keeping customers informed about their order and shipment statuses.

WISMOlabs reduces WISMO calls by providing customers with real-time shipment tracking information and proactive communication throughout the delivery process. This keeps customers informed and reduces the need for them to contact customer support for order updates.

Some of the key features of WISMOlabs for BigCommerce include:

  • Branded tracking page
  • Real-time shipment tracking
  • Upsell/Cross-sell during post-purchase
  • Transactional messages via SMS, Email, Webhook and third party email services, including Klaviyo, including Shipping, Out for Delivery, Delivered, Late Shipment, and Undelivered/Returned to Sender notifications

The branded tracking page provides customers with real-time shipment tracking updates while maintaining a consistent and engaging brand experience. This promotes repeat sales, customer loyalty, and reduces the number of support tickets needed.

WISMOlabs offers a suite of marketing tools that enable businesses to target specific customer segments with personalized messages and offers. Detailed analytics provide insights into customer preferences and behavior, allowing retailers to tailor their marketing strategy and maximize effectiveness.

Yes, WISMOlabs is designed to seamlessly integrate with your BigCommerce store. The platform is fully customizable and offers a smooth onboarding process, making it easy for businesses to get started.