Hermes/Evri, a renowned carrier with an extensive history, has significantly shaped the landscape of logistics and delivery services. Since its inception, the carrier has continually broadened its reach, serving millions of customers across diverse geographies. The core services offered by Hermes/Evri have consistently been robust, encompassing both domestic and international delivery, with a particular emphasis on e-commerce logistics. The strength of Hermes/Evri lies in its commitment to reliable delivery and efficient logistics processes, making it a preferred choice for many global retailers and 3PLs. However, the post-purchase experience can significantly be amplified when combined with the solutions provided by WISMOlabs. While Hermes/Evri masters the logistics and delivery part, WISMOlabs complements by providing enhanced transparency and customer engagement through proactive notifications, branded tracking pages, and service updates. This combination does not imply real-time tracking but ensures that customers are kept informed about their package’s journey. This approach enhances the overall post-purchase experience and fosters customer loyalty. Retailers and 3PLs using Hermes/Evri can leverage WISMOlabs’ solutions to automate the e-commerce returns process, making it more streamlined and customer-friendly.
