Elevating Magento Ecommerce with Proactive Customer Service
In the fast-paced realm of ecommerce, providing exceptional and even proactive customer service is paramount for Magento retailers looking to differentiate themselves in a crowded marketplace. A strategic approach to customer service not only alleviates the pressure on your support team but also significantly enhances the shopping experience for your customers. By integrating proactive support, […]
eCommerce returns for any eCommerce retailer
Fragmentation of eCommerce industry The ecommerce industry is characterized by a myriad of niche centric ecommerce platforms, each with its unique features and user base. This fragmentation presents a significant challenge for retailers seeking to provide a consistent return experience. WISMOlabs eCommerce returns integrates with many eCommerce solutions from popular ones like Shopify and Magento […]
Post Purchase Experience – why it is important for eCommerce
What is Post Purchase Experience? What is Post-Purchase Experience and it is important for Your e-Commerce Business? Calculate Your ROI Most people have heard the saying it costs more to create a new customer than keep an old one. With the advancement in technology, this is now more true than ever. Putting a well-designed post-purchase […]
How Size Charts Reduce eCommerce Returns while Transforming the Customer Experience
Introduction Navigating the world of e-commerce, size charts stand as a beacon of guidance for customers. The absence of physical fitting rooms in online shopping makes accurate sizing a crucial factor for customer satisfaction. This blog aims to explore effective strategies for optimizing size charts, enhancing customer experience, and reducing ecommerce returns. Section 1: Managing […]
Boost Your Customer Service: WISMOlabs introduces self-serve order tracking link
As a retail eCommerce director of customer service, you are aware of the importance of offering a seamless and user-friendly experience to your customers at every stage at every stage of their journey, including order tracking after they’ve hit that ‘purchase’ button. In the eCommerce world, the post-purchase phase is just as crucial, if not […]
Cross Country Freight Tracking – Customer Satisfaction Through Transparency
In the fast-paced world of eCommerce, where the difference between winning and losing a customer can hinge on the shipping experience, WISMOlabs is announcing its latest integration with Cross Country Freight Solutions. This collaboration is set to redefine how ecommerce retailers manage shipments, offering unparalleled visibility and reliability of Cross Country Freight tracking through advances […]
Retailers guide to eCommerce Returns Management
🔙 Retailers guide to “eCommerce returns management”. Ecommerce returns are an inevitable part of online retail. The nature of online shopping, where customers cannot physically interact with products before purchase, contributes to a higher rate of returns compared to traditional brick-and-mortar stores. The ecommerce return rates varying between 5% to 25% based on the product […]
AAA Cooper Tracking For eCommerce Retailers
We’re excited to introduce our latest carrier integration with AAA Cooper. This integration is a an addition to a list of freight carriers supported by WISMOlabs post-purchase customer experience platform that helps refining the eCommerce delivery process, ensuring a seamless and efficient experience for both retailers and their customers. Enhanced Customer Experience Transparent AAA Cooper […]
What Does “Label created not yet in system” Mean & How Long It Takes To Deliver?
🗺️ Retailers guide to “Label created not yet in system” shipping status. As we explore the initial stages of the package delivery process, the “Label Created Not Yet in System” or “Label Created Not Yet Shipped” phase stands out as a critical early step in the post-purchase customer journey. In this phase, the “Label Created […]
What Does “In Transit” Mean & How Long It Takes To Deliver?
🗺️ Retailers guide to “In Transit” shipping status. Let’s delve into the intricacies of the ‘In Transit’ phase in package delivery, a crucial part of the post-purchase customer journey. As your package moves through the carrier’s network from the warehouse to the local hub, customer engagement remains high. This article reveals the importance of this […]
A story of revamping WooCommerce shipment notification plugin integration
In the competitive landscape of online retail, WooCommerce stands out as a versatile solution for businesses aiming to make their mark. Platforms such as Shopify or BigCommerce offer substantial benefits for retailers with straightforward operational needs; however, certain sectors — like automotive parts suppliers, B2B retailers, or merchants dealing in highly customizable products or those […]
Customer Engagement: Decoding the Customer Signals After The Purchase
📦 Retailers guide to “Customer Engagement“ during post-purchase. In the digital shopping realm, the journey doesn’t end at checkout. It’s the post-purchase experience that stands as a linchpin in customer satisfaction and loyalty. Our findings at WISMOlabs echo this sentiment, with a whopping 88% of consumers yearning for order progress notifications, a feature contributing to an […]
