WISMOlabs - post purchase experience solution and ecommerce returns
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Your business is Unique; Your Customer Experience Should Be Too.

Customize your post-purchase experience to reflect the uniqueness of your brand to create a personalized experience.

The Retail Landscape Has Significantly Evolved Over The Past Years And Consumers Are Expecting More From Retailers.

Customization in the post-purchase customer experience primarily focuses on tailoring the interaction to individual customer preferences, enhancing customer satisfaction, and fostering customer loyalty in your brand’s voice.

WISMOlabs understands the importance of giving each customer branded, unique and personalized post-purchase experience
01

Brand

The most important part is that every retailer has a unique brand, and your customer experience should reflect the uniqueness of your brand.
02

Person

88% of consumers are more likely to shop with brands that recognize and remember them.
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Our process

  • Needs analysis

    The first step involves understanding the requirements of the stakeholders. This includes identifying what features need to be customizable, how they should be customized, and why they need to be customized.

  • Define Scope

    Define the level of customization that your software will support. This can range from simple theme and language changes to complex feature modifications and additions. Remember, extensive customization might lead to increased complexity and maintenance challenges.

  • Design

    Design software components to be modular and loosely coupled. This allows individual components to be modified, replaced, or extended without affecting the functionality of other components.

  • Implementation of Logic

    Implement the logic that will handle the customization. This can involve checking user permissions, validating inputs, storing and enriching customization data, and applying customization to the software.

  • Test & Validate

    Carry out rigorous testing to ensure that the customization features work correctly and do not break any existing functionality. This should include testing the software in various customized states.

  • Maintain & Update

    Regularly review the customization framework, respond to user feedback, and make necessary updates to ensure it continues to meet user needs and functions properly with any software updates.

What is your ideal customer experience?

Whatever your ideal customer experience is, we can create it.

Our platform is built on interchangeable pieces that act like lego blocks. This gives retailers the ability to easily customize their post purchase experience and make it their own.

We take a consultative approach to learn more about what your ideal customer experience would look like. We take your vision and make it a reality. If you can think of it, we can create it. We know how important your brand is to you, and we want to help you deliver a personalized experience.