It’s a fact that retailers care more about when orders are delivered to their customers than their carriers do, So, when a customer receives an order notification email with the words “label created” or a delivery date of “TBD” it can be frustrating because they still don’t have any shipment data. We live in an age where customers expect to be in the know about their online transactions and expect the highest level of accuracy of where their order is at all times. Companies that manage expectations and keep customers informed throughout the shopper’s journey can expect higher customer retention and increased repeat sales.
With WISMOlabs retailer’s business logic and predictive tracking engine, you can let your customers know when to expect delivery from the moment they place their order, even when your carrier cannot.
“WISMO calls have actually dropped. The clear transparency helped drive the improvement via the UI. Result – $250k in cost savings and headcount.”
Nelson Fisher, Monoprice
A best in class post-purchase experience tracking page interface is fully customizable and will tell the order journey story through your brands voice.
The AI driven predictive engine offers a functionality that allows you to:
- A HIGHER LEVEL OF ACCURACY
Make your delivery dates more accurate by reflecting the number of days it takes to receive an order and ship it from the warehouse. You can create different delivery dates by product, geography, and even holidays. Having more accurate delivery dates will keep your customer happy, increase customer loyalty, and generate repeat sales. - ESTIMATE ARRIVAL DATES BEFORE THE ORDER LEAVES THE WAREHOUSE
Instead of a frustrating “TBD” on the delivery date, you can give your customer a better-expected delivery date. Your customer is informed the minute they place the order. Better expectations means greater brand loyalty, higher customer satisfaction, and greater brand engagement. - INTERACTIVE MAP
Customers can see their delivery status and follow the location of their order on the map. Knowing the current location of the order and the distance from the destination keeps the customer at ease about the delivery. Reduce WISMO Calls and uncertainty. - MANAGING CUSTOMER EXPECTATIONS WHEN CARRIERS CAN’T
Carriers may have multiple issues that can cause the delay of your customer shipments which will contribute to a bad customer experience. Our platform can keep your customers in the know about their shipments and give them the information they need when the carriers can’t, thus providing the best experience possible for your customers.
With the WISMOlabs post purchase experience platform you can give your customer peace of mind with best in class accuracy and increase customer loyalty. Contact us today to find out how.
