WISMOlabs - post purchase experience solution and ecommerce returns
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Shipment Tracking Software.

Ultimate shipping tracking solution for advanced visibility, shipment tracking, and carrier management, tailored specifically for e-commerce logistics managers to enhance delivery efficiency and customer experience. The best shipment tracking software you have yet to use.
Real time shipment visibility in shipment tracking software

Real-time shipment visibility

Shipment tracking software provides real-time visibility, enabling users to monitor shipments at every stage. With this functionality, you can:
  • Locate Shipments: Track the exact location of your parcels.
  • Status Updates: Get real-time updates on the current status of each shipment (e.g., Delivered, Shipped, Delayed).
  • Proximity to Destination: See how close each shipment is to its final destination.
  • Estimated Delivery Times: Receive accurate predictions for delivery times, ensuring you and your customers are always informed.
Experience the power of real-time data with WISMOlabs shipment tracking software, making your logistics operations more efficient and reliable.

Shipment notifications

Send customizable delivery notifications through email, SMS, push, Klaviyo, and webhooks. Our system offers branded, context-aware updates on order status, from processing to delivery.

Key Features:
  • Proactive Communications: Inform customers about shipping delays, late shipments, and failed deliveries.
  • Reduce Inquiries: By keeping customers informed, reduce the need for customer service interactions.
  • Enhance Customer Experience: Alleviate customer friction with timely and accurate updates.
This proactive approach ensures a seamless customer experience and enhances operational efficiency.
This proactive approach ensures a seamless customer experience and enhances operational efficiency.
Shipment notifications and event alerts in shipment tracking software
Shipment analytics reports in shipment tracking software

Improve operational efficiency

WISMOlabs shipment tracking empowers logistics managers and retailers to optimize operations, reduce costs, and enhance overall service quality.
  • Days to Delivery: Understanding delivery times helps logistics managers and retailers identify inefficiencies and enhance customer satisfaction by meeting delivery expectations.
  • Fulfillment Cycle: Tracking fulfillment times reveals bottlenecks, enabling better inventory management and labor allocation for streamlined operations.
  • Carrier Performance: Analyzing carrier reliability allows for better assessment of partnerships and negotiation of service level agreements, ensuring timely deliveries and improved customer trust.

Proactive Risk Managements

WISMOlabs shipment tracking platform helps create and identify critical operational delays and communication gaps in the order fulfillment and shipping process, such as:
  • Fulfillment delays: Monitors the time taken process the order, highlighting delays that could impact customer satisfaction.
  • Pre-Shipment Bottlenecks: Tracks the duration from label creation to shipment, identifying any issues that might cause delays.
  • Stuck Shipments: Ensures timely carrier updates, flagging any communication gaps that might indicate problems.
  • and create Your Own Risk Criteria
Proactive Risk Management of shipment tracking software

Proactive Problem-Solving

With shipment tracking and visibility, logistic managers can identify potential issues or delays in real-time, allowing them to take proactive measures to mitigate risks and minimize disruptions. Whether it's rerouting shipments to avoid congestion, resolving inventory discrepancies, or addressing delivery delays, having visibility into the supply chain enables swift decision-making and effective problem-solving.

Enhanced Customer Experience

In today's competitive marketplace, meeting customer expectations for timely and accurate deliveries is paramount. Shipment tracking and visibility empower logistic managers to provide customers with accurate and up-to-date information regarding the status of their orders. By offering transparency and proactive communication throughout the shipping process, logistic managers can enhance customer satisfaction, build trust, and foster long-term loyalty.

Operational Efficiency and Optimization

Visibility into shipment data enables logistic managers to gain valuable insights into their operations, allowing them to identify inefficiencies, optimize routes, and streamline processes. By analyzing key metrics such as transit times, dwell times, and order fulfillment rates, logistic managers can identify areas for improvement and implement strategies to enhance operational efficiency, reduce costs, and maximize productivity throughout the supply chain.

Operational Efficiency: Solve Shipping Problems Proactively, Enhanced Customer Experience, Optimize Logistics.
Our numbers talk
0%
15-30x

750+

75-95% WISMO Call Reduction

Incremental ROI from Repeat Sales.

Carriers supported

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5 star rating

review and ratings
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us...
Chris ColinskyCTO
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Abby BartholomewCo-Creator
I truly believe that WISMO is the best post-purchase solution on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Andrew BaileyIntegrations Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Jason AdamsLabel Manager
I get responses to my questions extremely quickly. The team is extremely proactive in informing me with what I need to worry about in the future in order to better take advantage of the platform. Awesome customer experience, and so many possibilities.
Randall HidajatDirector of Customer Support
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