Newgistics, now part of Pitney Bowes, was a leading provider of intelligent e-commerce and fulfillment solutions for retailers and brands. Specializing in parcel delivery, returns management, and digital commerce, Newgistics helped businesses enhance their customer experience through efficient logistics and technology-driven solutions. Their expertise in handling e-commerce shipping and returns made them a trusted partner for businesses seeking to streamline their operations.
By integrating Newgistics’ services with WISMOlabs, you can significantly enhance your shipping tracking experience, transforming it into a dynamic customer engagement platform. Our personalized branded tracking pages keep your brand at the forefront, offering customers a seamless and engaging experience throughout their delivery journey. Real-time shipping notifications provide transparency and build trust, substantially reducing “Where Is My Order” (WISMO) inquiries and allowing your support team to focus on strategic growth initiatives.
WISMOlabs empowers your business with personalization and actionable insights. Leverage our advanced analytics to gain deeper insights into customer behaviors, enabling you to tailor marketing strategies that enhance customer lifetime value (LTV) and foster brand loyalty. By integrating with Newgistics, you can offer a shipping experience that not only meets but exceeds customer expectations, setting your business apart in a competitive market.
Our platform also turns your tracking pages into powerful marketing channels. Use this space to promote new products, share personalized recommendations, or offer exclusive discounts directly on the tracking page. This strategic approach boosts customer engagement and opens up opportunities for upselling and cross-selling. Additionally, WISMOlabs simplifies the returns process, providing a hassle-free experience that encourages repeat business and strengthens customer relationships.
Recognizing the diverse needs of modern businesses, WISMOlabs offers seamless integration with multiple carriers. If you’re also utilizing services from UPS for domestic deliveries or YunExpress for international shipments, our platform ensures a consistent and unified tracking experience across all channels. This consistency is crucial for maintaining high levels of customer trust and satisfaction.
By leveraging WISMOlabs, you can effectively reduce customer inquiries, streamline operations, and focus on scaling your business. Our solutions are designed to enhance every aspect of the post-purchase journey, turning shipping tracking into a strategic asset. With the combined strengths of Newgistics and WISMOlabs, you can deliver not just packages, but exceptional customer experiences that drive loyalty and revenue growth.
Ready to revolutionize your Newgistics shipping tracking experience? Discover how WISMOlabs can help you build stronger customer relationships, enhance engagement, and unlock new opportunities for growth. Our team is dedicated to supporting your business in delivering excellence at every touchpoint.