“Where is my order?!!” These are words you don’t want to hear from any customer. You won the sale with your marketing and now you have a frustrated customer on your hands because the package they ordered isn’t where they expect it to be. Many online retailers are inundated with WISMO calls on a daily basis because they fail to properly manage customer expectations.  If you don’t communicate with your customer effectively, you can end up losing a customer you worked hard to acquire. WISMOlabs can help you better manage customer expectations, lower your WISMO calls by up to 90%, increase your brand loyalty and, ultimately, save you money.

The WISMOlabs Customer Experience Platform is trusted by the most innovative and fastest-growing e-commerce retailers, including companies featured in Inc 5000.

“…Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day instead of 20 to 25. WISMOlabs has almost eliminated our ‘where is my order?’ calls”

Kyle Keehan
Capezio

“In addition to large decrease in customer inquiries around order status, we’re seeing roughly 20-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.”

-Noah Solomon, Growth Marketing
Tecovas

“In 6 months savings between platform fees, support costs and head count are $250,000 annually.“

Nelson Fisher, Product Manager
MONOPRICE

Join our many satisfied customers and keep your customers in the know. The WISMOlabs platform helps you lower your WISMO calls with: 

• Predictive tracking that takes into account Retailers business logic and estimates the arrival time of the order before it leaves the warehouse. Customers are always in the know of when they are going to get their order delivered.
• Detailed and interactive real time maps located on a branded tracking page physically shows where the package is at all times through the shopper’s journey keeping the customer informed. 

By managing your customers expectations and keeping them in the know you will be able to lower WISMO calls by up to 90% and optimize customer retention. Find out how we can lower your WISMO calls. Reach out to us today to discuss what we can do for your business.