Reduce WISMO Calls.
Order tracking
Delivery notifications
Send customizable delivery notifications for customers through email, SMS, push, and Klaviyo.
Offer branded, context-aware updates on their order status, from order to delivery when things go well, and offer proactive communications during shipping delays, shipment running late, failed deliveries or other customer service risks events. This proactive approach reduces the need for customer service inquiries and alleviates customer friction.
Proactive communication
Communicate proactively with customers by sending timely updates throughout the post-purchase journey.
Notify them about every step — from shipping progress and out-for-delivery alerts to delivery confirmations. Importantly, during wide selection configurable service disruptions like shipping delays, lost or stuck shipments, or failed deliveries, promptly send alerts to inform and reassure. This approach not only boosts customer satisfaction but also cuts down on service inquiries by addressing issues before they escalate.
WISMOlabs provides an overall reduction of WISMO calls by 75 to 95%
Our customers say it best
