WISMOlabs - post purchase experience solution and ecommerce returns
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Choosing the Right PPX Platform - Aftership alternative

Aftership vs WISMOlabs
Have you ever seen a comparison page where the “challenger” comes out better than the company writing the comparison?

Exactly. Neither have we. So when we set about comparing our post-purchase experience platform to others we wanted to take a different approach.

Cost and Capability

The comparison we’ve put together is based on whether it’s possible (and how much it costs) to do in AfterShip what you can do in WISMOlabs.

We're Biased, not Ignorant

For some of you, Aftership will be the better option. What we’re trying to demonstrate is when WISMOlabs is a better fit and a better AfterShip alternative.

A quick summary

When comparing these two products, the main difference that stands out is ability to customize, value and attention to details that boost brand affinity. Aftership comes as a one-size-fits-all kind of solution, offering a solid set of features right off the shelf. WISMOlabs steps up with the flexibility to really make the experience your own and creating a unique customer journey, aligning perfectly with your brand’s vibe.

While Aftership might initially appear more cost-effective for lower volume retailers, the addition of extra functionalities to match WISMOlabs’ offerings can increase costs significantly. Features charged per usage, like SMS notifications, accumulate costs quickly due to multiple messages sent throughout the order process.

WISMOlabs is an alternative to aftership
aftership alternative
Pricing
All inclusive
Low initial cost

Many add-ons required when scaling. Additional pay-per use features.

Customizations
Customize everything
Fully customizable templates. Your customer experience is your canvas.
Tracking page

Change logo, some colors and fonts

SMS Included in price
Personalization
Unlimited

Advanced customers segmentation. Display different stories, advertising and messages to different customers at different times.

Basic

Same experience for all customers. Limited set of merge variables.

Capterra "ease of use" rating
4.9 / 5
4.8 / 5
Customer support
Included
White-glove on-boarding. Support via support portal, email and phone.
Paid support

Self-service help center. Additional fee for support.

WISMOlabs ideal customer checklist
You value brand consistency across all customer touchpoints.
Personalizing the customer journey is a priority for your business.
You seek a platform that grows with your business, offering scalable customization.
Engaging customers post-purchase through targeted advertising is crucial to your strategy.
You aim to enhance customer lifetime value through upsell and cross-sell opportunities.
Transparent and timely communication with your customers is a must.
You prefer straightforward pricing that includes essential features like SMS notifications.
You appreciate having access to dedicated support and onboarding services.
Leveraging customer data to refine and personalize the shopping experience is key to your business model.
The rest of this page will help you understand why we think WISMOlabs is a better alternative to Aftership both in terms of value and pricing.
What you can not do in Aftership?

AfterShip is a robust standalone post-purchase experience platform, but a lot of the critical functionality required by a high-performing marketing teams is highly dependent on paid add-ons or integration with expensive third party applications.

There are also some key branding customization features, personalization functions and marketing reports that, even with a third-party app, you just cannot perform using AfterShip. With WISMOlabs, they’re all built-in.
WISMOlabs is an alternative to aftership
aftership alternative
Customizable Customer-Facing Components
Fully customizable
Fully customizable, allowing complete control over the design and layout.
Limited customizations

Small selection of templates, change logo, colors.

Programmable communications
Fully customizable

Supports real logic for dynamic, situation-specific messaging.

Limited customizations

Predefined merge variables. No dynamic customization.

Personalization and segmentation
Fully customizable

In-depth personalization, including upsell, cross-sell, and recommendations.

Extremely limited

Basic personalization with predefined merge variables.

Understand your customers
Advanced behavioral reporting

Comprehensive insights into customer behavior during the post-purchase phase.

Tracking page visitor count

Limited tracking page engagement reports.

When should you choose

Aftership and when WISMOlabs

WISMOlabs

WISMOlabs built for unparalleled customization and advanced, programmable communications tailored to enhance the customer experience to elevate your brand.
Deep personalization, segmentation, and integrated marketing strategies within your post-purchase journey.
Your value comprehensive insights into customer behavior.

Aftership

Straightforward solution with essential tracking and notifications.
Lower initial costs for essential tracking and notifications for low volume retailers or startups.
In-depth post-purchase customer behavior data isn't critical to your operations.

Top Retailers Trust Our Best In Class Software and Customer Service.

Curateur by Rachel Zoe
Butcher Box
Perdue farms
Tecovas
Monoprice
Capterra reviews and rating
G2 Crowd reviews and rating
Softwareadvice reviews and rating
getapp reviews and rating

Our customers say it best

Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us...
Chris ColinskyCTO
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Abby BartholomewCo-Creator
I truly believe that WISMO is the best post-purchase solution on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Andrew BaileyIntegrations Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Jason AdamsLabel Manager
I get responses to my questions extremely quickly. The team is extremely proactive in informing me with what I need to worry about in the future in order to better take advantage of the platform. Awesome customer experience, and so many possibilities.
Randall HidajatDirector of Customer Support
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Frequently Asked Questions

WISMOlabs excels in providing a tailored post-purchase experience that engages customers with personalized communication and detailed tracking updates. If your brand values creating memorable customer experiences, WISMOlabs might be the better choice.
Retailers who prioritize deep customer engagement, reducing ecommerce returns, and leveraging data for personalized marketing find WISMOlabs especially beneficial. Our platform shines for businesses looking to strengthen customer loyalty and increase repeat purchases.

For businesses looking for basic tracking functionalities without the need for enhanced customer engagement or analytics, AfterShip might be the more straightforward option.

WISMOlabs offers advanced personalization in post-purchase communications, detailed analytics on customer behavior, and strategic insights into improving customer satisfaction and loyalty, which go beyond traditional tracking services.

WISMOlabs offers seamless integration with major e-commerce platforms, ensuring that you can start enhancing your customer’s post-purchase experience with minimal setup time.

Start your Free Trial

Connect with our post-purchase experience experts, try our platform for free for 30 days and see how WISMOlabs can transform your customer journey from Good to Great.