Customer Experience
Intelligent Post-Purchase Communication: The CX Upgrade
Intelligent post-purchase communication transforms the delivery experience, slashes WISMO tickets, and boosts customer loyalty for e-commerce brands.
Guides, Blog, News.
Insights on post-purchase experience and customer retention strategies, focusing on enhancing e-commerce customer interactions for improved brand loyalty and revenue…
Customer Experience
7 Order Tracking Best Practices for Ecommerce Managers
Discover 7 actionable order tracking best practices designed for ecommerce managers, helping you streamline efficiency and reduce WISMO inquiries.
Customer Experience
Post-Purchase Engagement Strategy for Ecommerce Success
Discover a proven post-purchase engagement strategy to boost ecommerce loyalty, reduce WISMO tickets, and maximize ROI with step-by-step guidance.
News and Events
7 Ways AI Improves Real-Time Tracking Transparency (That Your Customers Actually Understand)
In an era where 83% of consumers say protecting their personal data is crucial for earning their trust, brands can no longer treat real-time tracking as
Customer Experience
Top 6 Best Post-Purchase Platforms for 2026
Discover the 6 best post-purchase platforms to improve customer experience and optimize your business operations in 2026.
News and Events
AI vs Rules-Based Routing: The Real Reason Your Deliveries Are Late (And What Actually Works Faster)
In modern logistics, the difference between a satisfied customer and a lost one often comes down to a few hours—or even minutes—on a delivery. AI route
Customer Experience
Role of Analytics in Post-Purchase Success
Learn how analytics transforms post-purchase engagement, reduces WISMO tickets, and drives revenue with real-time insights and proactive personalization.
Customer Experience
7 Order Tracking Trends for Ecommerce in 2026
Explore 7 essential order tracking trends in 2026 and discover how ecommerce managers can enhance communication, boost loyalty, and cut WISMO requests.
eCommerce logistics
AI-Powered Delivery Forecasting: How Leading Retailers Actually Predict When Packages Arrive
Consumers today expect accurate delivery dates more than ever, and they quickly lose trust when promises are missed. More than 95% of consumers prefer free shipping
Customer Experience
7 Essential Post-Purchase Analytics Examples for E-Commerce
Discover 7 actionable post-purchase analytics examples to boost customer satisfaction and reduce inquiries. Learn how e-commerce managers can improve results quickly.
Customer Experience
Why Adopt Post-Purchase Platforms for Retail Success
Discover why post-purchase platforms matter, how they boost ROI, reduce WISMO tickets, and drive loyalty with intelligent, decision-centric engagement.
Customer Experience
Role of Data in Order Tracking: Driving CX Growth
Explore the role of data in order tracking for ecommerce brands: data types, smart tracking processes, reducing WISMO tickets, and enabling ROI growth.
Customer Experience
Step by Step Order Tracking for Ecommerce Efficiency
Learn step by step order tracking with this hands-on guide. Follow each stage to streamline operations, reduce tickets, and boost customer engagement.
Customer Experience
Role of Customer Profiles Post-Purchase: Driving Retention
Explore the role of customer profiles post-purchase, including segmentation, personalization, engagement strategies, and ROI for ecommerce brands.
Compare
Best order status tracking tools for 2026
Discover the top order status tracking tools in 2026. Compare 5 solutions to enhance delivery tracking for your business.
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’
Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 15-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us.
Killer customer support.
Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for order and shipping tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple shipping tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-purchase notification emails, delighting our clients.
I would highly recommend WISMOlabs to anyone who wants a reliable and efficient order and shipment tracking tool and more.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
