Customer Experience
What is a Delivery Exception and How to Handle Them
As successful ecommerce retailers, we make sure our customers have the best experience on our site. We craft our brand carefully to provide memorable experiences
Guides, Blog, News.
Insights on post-purchase experience and customer retention strategies, focusing on enhancing e-commerce customer interactions for improved brand loyalty and revenue…
News and Events
WISMOlabs added PARCLL to the list of supported carriers to create a Better Ecommerce Customer Experience
WISMOlabs and PARCLL Partner To Create A Better Ecommerce Customer Experience Ecommerce retailers can now give shoppers a better post purchase experience! The new partnership
Customer Experience
How Online Shopping Affects Mental Health
We live in a world of online shoppers. This is due to people staying at home more often which has turned the population into a
Customer Experience
When Shipping Delays are Ok: Early eCommerce Alerts Still Keep Customers Happy
How to Keep Customers Happy with eCommerce Alerts! It brings a great feeling when you can keep a customer happy as their preferred online retailer.
News and Events
WISMOlabs and Search Nurture partner to close the loop between marketing & the post-purchase experience
Ecommerce retailers can now help customers complete the full online shopping experience using post-purchase marketing All this is done via digital marketing expansion with WISMOlabs
Customer Experience
Ecommerce order tracking: why it’s important to the customer experience
Did you know 82% of consumers want tracking to be provided by the seller? After a customer purchases from your online store, it’s important for them to
Customer Experience
Reducing buyer’s remorse
Why the post purchase experience is an imperative part of instilling confidence in the customer’s journey One of the most important aspects of an ecommerce
Customer Experience
Leveraging The Post Purchase Experience To Increase Customer Retention
Did you know that it’s 6-7 times more expensive to acquire a new customer than it is to keep a current customer? The way consumers
Customer Experience
These 4 Communication Tips Will Increase Customer Retention
Communicate with your customers: Greet your customers with a smile, address them by their name, answer questions honestly, and ask them to come back again
Customer Experience
4 Ways A Strong Brand Can Even The Playing Field For Your Business
Your brand is your most valuable asset. Every time a customer comes in contact with your brand equity either increases or decreases based on their
Customer Experience
WISMOlabs Supercharges Salesforce Commerce Cloud with Post purchase Customer Experience Enhancements
WISMOlabs Supercharges with Post purchase Customer Experience Enhancements Salesforce Commerce Cloud is a cloud-based eCommerce platform that allows brands to create unified, intelligent digital commerce
Customer Experience
Shopify Users Can Enhance Their Customers’ Experience with WISMOlabs Shopify Post purchase Platform
WISMOlabs Shopify post purchase platform Since its founding in 2004, Shopify has helped over one million retailers to operate and create a professional online businesses.
Customer Experience
Top lessons from 2020 every ecommerce retailer should know to improve in 2021
Business challenges can provide us with an opportunity to learn, think of it as ecommerce retailer lessons, and 2020 was a challenging year. The resulting
Clients
Thank you for your partnership
Our WISMOlabs family wishes you happy holidays and sincerely thank you for your business and overwhelming trust during this exceptional year of uncertainty. With your
Customer Experience
Create trust with your customer – or else
eCommerce retailers strive to create a trusting relationship through communications and transparency that leads to brand loyalty and increased sales Open and constant communication is
Kyle Keehan
Senior Digital Marketing Strategist
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Chris Colinsky
CTO
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
Abby Bartholomew
Co-Creator
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
Nelson Fisher
Product Manager
In 6 months savings between platform fees, support costs and headcount are $250k annually.
Andrew Bailey
Integrations Manager
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
Noah Solomon
Growth Marketing
In addition to a large decrease in customer inquiries around order status, we're seeing roughly 15-30x ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Jason Adams
Label Manager
Great customization and marketing potential. WISMO team is very hands-on in helping us. Killer customer support.
Randall Hidajat
Director of Customer Support
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
Eli Cassis
Senior Manager of Digital Marketing
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Joshua Hancik
eCommerce Expert & Solution Architect
Customer service requests for order and shipping tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Shai Halperin
Manager
Customer experience improved with a great reduction in call volume for simple shipping tracking requests or questions.
Tripp Coggins
President
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-purchase notification emails, delighting our clients.
Ankush Thakur
Digital Project Manager
I would highly recommend WISMOlabs to anyone who wants a reliable and efficient order and shipment tracking and notification tool and more.
Tim Luff
eCommerce Systems Manager
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Trevor Funderburk
Director of eCommerce
Easy setup and customization with help from the WISMOlabs team. It brings a branded experience to our tracking rather than going directly to the courier's website.
Dewey Doan
Chief Executive Officer
Implementation was rather easy and effortless. The overall product is user friendly.
Nina Hadži-Antich
Director of Customer Experience
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great support, great service.