Staying competitive in the field of ecommerce is challenging. Whether you manufacture and produce automotive accessories, import and distribute designer fashion wear, or even have
Although Black Friday and Cyber Monday mark the official start of the holiday shopping season, many shoppers began to cross off their Christmas checklist
While every step of the customer journey is important, the last mile is the most crucial and, often, the one we most remember. Getting your
Direct to Consumer, or DTC, eCommerce businesses are a unique breed. While there are many advantages to cutting out the middleman in retail, the reality
Think about the last time you placed an online order. Did you check your orders status on a tracking page? Did you visit the tracking
TL;DR: A shipment notification is a message that tells a customer what is happening with an order after it leaves checkout. Shipment notifications can confirm
Do you ever wish you could get inside the mind of your customer? To know what they’re thinking or what makes them tick? Success in
If you use Shopify, you already know why it is the leading ecommerce platform in the English-speaking world. Millions of online retailers sell on Shopify
For over 17 years consumers have been celebrating Cyber Monday, the first Monday after Thanksgiving, and making it one of the most successful single shopping
Customer acquisition and lead generation remain the main goals in ecommerce, but companies that want to remain profitable also focus on reducing customer churn and
How can you succeed in ecommerce? By curating the customer experience and getting customers to return. More commonly known as CX, customer experience is the
The ability to upsell and cross-sell products to existing customers is a great way to generate additional revenue and grow your ecommerce business. In fact,
With over 26 million ecommerce websites around the globe, there is a lot of competition among online retailers. So, what is the secret to running
When it comes to long term success in ecommerce it is just as important to retain customers as it is to acquire them. Getting repeat
Shoppers don’t buy from companies; they buy from people. The websites we most visit and trust have a voice and personality that resonates with our
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to a large decrease in customer inquiries around order status, we're seeing roughly 15-30x ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us. Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for order and shipping tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple shipping tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-purchase notification emails, delighting our clients.
I would highly recommend WISMOlabs to anyone who wants a reliable and efficient order and shipment tracking and notification tool and more.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy setup and customization with help from the WISMOlabs team. It brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great support, great service.
