As a retail eCommerce director of customer service, you are aware of the importance of offering a seamless and user-friendly experience to your customers at
In the fast-paced world of eCommerce, where the difference between winning and losing a customer can hinge on the shipping experience, WISMOlabs is announcing its
🔙 Retailers guide to “eCommerce returns management”. Ecommerce returns are an inevitable part of online retail. The nature of online shopping, where customers cannot physically
We’re excited to introduce our latest carrier integration with AAA Cooper. This integration is a an addition to a list of freight carriers supported by
🗺️ Retailers guide to “Label Created, Not Yet in System” shipping status. Label Created, Not Yet in System” means the retailer has created the shipping
🗺️ Retailers guide to “In Transit” shipping status. “In Transit” means the package is moving through the carrier’s network on its way to the destination.
In the competitive landscape of online retail, WooCommerce stands out as a versatile solution for businesses aiming to make their mark. Platforms such as Shopify
📦 Retailers guide to “Customer Engagement“ during post-purchase. In the digital shopping realm, the journey doesn’t end at checkout. It’s the post-purchase experience that stands as
📦 Guide to “Out for Delivery” shipping status What does “out for delivery” mean? When a package status updates to “Out for Delivery,” it means
📦 Retailers guide to customer engagement during post-purchase journey. In the bustling arena of e-commerce, the post purchase customer journey emerges as a pivotal phase
In a world where real-time tracking has become a staple in the e-commerce industry, ensuring that this feature is as user-friendly and informative as possible
TL;DR: Post-purchase dissonance is the doubt or anxiety a customer feels after buying. In ecommerce, it often appears when customers are unsure whether the order
Introduction In an age where digital transactions are rapidly eclipsing brick-and-mortar sales, e-commerce professionals face new challenges and opportunities daily. While a lot of focus
As the back-to-school season rapidly approaches, e-commerce retailers must prepare for an influx of consumers starting their shopping early – as soon as July. At
The retail landscape has significantly evolved over the past years, and consumer expectations continue to change at a similarly rapid pace. Retailers who wish to
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to a large decrease in customer inquiries around order status, we're seeing roughly 15-30x ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us. Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for order and shipping tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple shipping tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-purchase notification emails, delighting our clients.
I would highly recommend WISMOlabs to anyone who wants a reliable and efficient order and shipment tracking and notification tool and more.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy setup and customization with help from the WISMOlabs team. It brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great support, great service.
